{"347":{"title":"Dropoff / Deposit: Unable to login to the service.","post_date":"2026-07-16T10:19:12.276+01:00","status":"resolved","affected_services":["Deposit","DropOff"],"message":"We are currently investigating and will provide further updates shortly.","updates":{"0":{"title":"Dropoff / Deposit: Issues resolved.","post_date":"2026-07-16T10:36:42.411+01:00","status":"resolved","message":"We do not anticipate any further issues with this service.\r\nThe issues are now resolved."}}},"343":{"title":"No Network in Market Square Basement","post_date":"2026-06-24T13:03:50.727+01:00","status":"resolved","affected_services":["Building Network"],"message":"No network in market square basement (wired or wifi) due to power outage to network equipment. An electrician has been called out.","updates":{"0":{"title":"Water Leak in Market Square Basement","post_date":"2026-06-24T13:26:37.906+01:00","status":"identified","message":"There has been a water leak which has tripped the power and damaged the switches. \r\nReplacement switches are being arranged and will be installed soon. We anticipate this to take several hours.\r\nOther parts of Market Sqaure are unaffected."},"1":{"title":"Resolved","post_date":"2026-06-24T16:16:19.986+01:00","status":"resolved","message":"Resolved"}}},"341":{"title":"Wiki issues","post_date":"2026-06-12T10:56:14.842+01:00","status":"resolved","affected_services":["Wiki"],"message":"The Wiki is currently unavailable. \r\nFor updates please see:\r\nhttps://confluence.status.atlassian.com/","updates":{"0":{"title":"Resolved","post_date":"2026-06-12T12:33:19.825+01:00","status":"resolved","message":"We do not anticipate any further issues with this service.\r\nThe issues are now resolved."}}},"340":{"title":"Google Gemini","post_date":"2026-06-10T13:57:02.536+01:00","status":"resolved","affected_services":[],"message":"Google Gemini is currently unavailable. This affects free and paid editions. Users will receive an error when trying to submit a prompt. For updates please see the Google Status Dashboard.","updates":{"0":{"title":"Google Gemini","post_date":"2026-06-11T08:38:50.206+01:00","status":"resolved","message":"Gemini is now fully working again. Google reports that it was a technical issue, for more information please see their status ticket."}}},"339":{"title":"Campus internet","post_date":"2026-05-30T13:51:15.672+01:00","status":"resolved","affected_services":["Main Network"],"message":"The campus internet (outbound and inbound) was down from roughly 13:11 to 13:29 due to a Janet (Jisc) outage. We are awaiting the results of their investigation, all services are currently functioning normally.","updates":{"0":{"title":"Campus internet","post_date":"2026-05-30T13:53:15.942+01:00","status":"monitoring","message":"The campus internet (outbound and inbound) was down from roughly 13:11 to 13:29 due to a Janet (Jisc) outage. We are awaiting the results of their investigation, all services are currently functioning normally."},"1":{"title":"Campus internet","post_date":"2026-06-01T10:01:30.583+01:00","status":"resolved","message":"There have been no further issues since Saturday. Jisc has not yet provided any details of the cause, but we are not expecting a recurrence."}}},"337":{"title":"IT Support - extended processing time for IT requests.","post_date":"2026-05-26T08:40:20.383+01:00","status":"resolved","affected_services":["IT Support Email"],"message":"The IT Support team is currently managing a high number of IT requests alongside staff absence. This will result in extended processing time. We triage incidents (issues and faults) separately and will ensure these are allocated the appropriate priority. Thank you for your understanding during this time. ","updates":{"0":{"title":"IT Support - extended processing time for IT requests.","post_date":"2026-05-26T08:42:11.947+01:00","status":"identified","message":"We are aware of a high number of IT Requests at present and will work through these. However, fulfilment times will be extended. Thank you for your patience"},"1":{"title":"IT Support - extended processing time for IT requests.","post_date":"2026-05-27T14:54:34.836+01:00","status":"resolved","message":"The IT Support team has now worked through the backlog of IT requests and processing is now back to normal."}}},"326":{"title":"Issue with upgrading Doodle accounts to Premium","post_date":"2026-04-20T16:44:01.802+01:00","status":"resolved","affected_services":["Doodle"],"message":"We are currently experiencing a problem with users being able to upgrade their account to premium, as detailed in the Access instructions on our Doodle web page. We are working to resolve this issue as quickly as possible. For now, any new accounts will only be able to use the Free plan features.\r\nPlease email itsupport@york.ac.uk and include 'Doodle Premium account issue' in the subject header if you are signing up for an account and would like to be notified when this issue is resolved.","updates":{"0":{"title":"Update: Issue with upgrading Doodle accounts to Premium","post_date":"2026-05-07T15:43:01.305+01:00","status":"identified","message":"We are currently experiencing a problem with users not being able to upgrade their account to premium, as detailed in the Access instructions on our Doodle web page. Doodle have confirmed there is an issue on their end and are working to resolve it. \r\nWe are able to request a manual upgrade for new accounts. Please email itsupport@york.ac.uk with the subject header 'Upgrade Doodle Premium account' and we will get your account upgraded."},"1":{"title":"Resolved","post_date":"2026-06-04T13:41:58.963+01:00","status":"resolved","message":"Doodle have confirmed that this issue is resolved."}}},"324":{"title":"CityConnectWiFi network unavailable","post_date":"2026-03-30T14:41:41.729+01:00","status":"resolved","affected_services":[],"message":"We have identified an issue with the CityConnectWiFi guest network.\r\nThis network is provided by the City of York Council so we have raised the issue with our contacts at the council. \r\nWe will provide any further updates as we receive them.\r\nThe University of York wifi (eduroam, UoY Setup, mydevices) and wired networks are working.","updates":{"0":{"title":"City Connect fixed","post_date":"2026-04-08T14:21:14.024+01:00","status":"resolved","message":"The supplier of City Connect has informed us that they have now fixed the issues they were experiencing. We do not anticipate any further issues with this service.\r\nThe issues are now resolved."}}},"322":{"title":"Network Issues","post_date":"2026-03-26T09:42:23.634+00:00","status":"resolved","affected_services":["Virtual Desktop Service (VDS)","IT Support Phone","Viking Cluster","Telephony Services"],"message":"We are investigating network issues affecting some core services, including the Virtual Desktop Service, AWS, telephony and tills.\r\nFurther updates will be provided shortly.","updates":{"0":{"title":"Identified","post_date":"2026-03-26T09:54:31.949+00:00","status":"identified","message":"Our teams are currently working on a fix.\r\nWe will provide further updates shortly."},"1":{"title":"Services returning","post_date":"2026-03-26T10:05:33.645+00:00","status":"identified","message":"Our teams have resolved the primary issue and most services are now available.\r\nWe are still investigating an issue with some telephony services and will provide further updates on this shortly."},"2":{"title":"Network Issues","post_date":"2026-03-26T12:00:08.019+00:00","status":"resolved","message":"Our teams have resolved the primary issue and most services are now available. A separate issue is remains open for the IT Support phone system."}}},"321":{"title":"Issues with IT support phone lines","post_date":"2026-03-26T09:20:18.563+00:00","status":"resolved","affected_services":["IT Support Phone"],"message":"We are currently experiencing issues with the IT support phone line which are being investigated. In the interim please contact us via our IT support contact form  or come to one of our drop in sessions today 9:30am-12pm or 2pm-3pm at the JB Morrell Library for further help.","updates":{"0":{"title":"Issues with the IT Support phone lines","post_date":"2026-03-26T10:08:28.450+00:00","status":"identified","message":"The issue has been identified affecting the IT support phone line which are being investigated. In the interim please contact us via our IT support contact form  or come to one of our drop in sessions today 9:30am-12pm or 2pm-3pm at the JB Morrell Library for further help."},"1":{"title":"Issue with IT Support phone service","post_date":"2026-03-26T10:44:43.914+00:00","status":"identified","message":"The issue with the IT Support phone service was linked to the wider network issue. However, this has caused a specific issue with our call centre system which has been escalated to the supplier. Please do get in touch with us:\r\nWeb - by visiting IT Help where you can access our support guides or raise an issue with us.\r\nIn person - our IT Drop-in service is operating today 10am - 12pm and 2pm - 4pm. Please visit the Library Help desk in the JB Morrell Library."},"2":{"title":"IT Support Phone Service now working via a temporary workaround","post_date":"2026-03-26T14:19:51.839+00:00","status":"identified","message":"We have a temporary workaround in place to allow us to receive calls this afternoon via our standard number 01904 323838\r\n "},"3":{"title":"The issue affecting the IT Support phone service is now resolved","post_date":"2026-03-27T08:40:18.063+00:00","status":"resolved","message":"Yesterday's issue affecting the IT Support Phone service is now resolved. "}}},"320":{"title":"Viking Cluster issues","post_date":"2026-03-25T16:46:25.933+00:00","status":"resolved","affected_services":["Viking Cluster"],"message":"There are issues with Viking running slowly and not allowing logins.","updates":{"0":{"title":"Viking Cluster issues","post_date":"2026-03-26T09:03:13.530+00:00","status":"investigating","message":"We are continuing to experience slowness on Viking. We are investigating this currently, but a resolution will take time."},"1":{"title":"Viking Cluster issues","post_date":"2026-04-13T10:43:41.494+01:00","status":"resolved","message":"This Incident notification is now being closed, however, please note that there are some residual issues outstanding. Targetted communications will be sent to affected users."}}},"319":{"title":"Issue with student/staff name data","post_date":"2026-03-23T13:01:44.919+00:00","status":"resolved","affected_services":["MyUoY App","Student Timetables","Check-In Student"],"message":"We're currently experiencing an issue with student/staff name data which may impact services such as MyTimetable, CheckIn, Directory and MyUoY. The impact may affect how your name displays and/or access to services.\r\nTeams are investigating as a priority and updates on resoution will be shared as soon as we can","updates":{"0":{"title":"Ongoing issues","post_date":"2026-03-23T14:55:47.385+00:00","status":"identified","message":"We've identified the root cause of the issue and are working to resolve it. This has been caused by an internal configuration issue.\r\nAt the time of writing we are aware of the following known issues:\r\n-Directory - display names misconfigured-MyTimetable - display names misconfigured, attendance list unavailable, email list unavailable-MyUoY app- display name misconfigured \r\nWe will continue to update this list. If you have any concerns about other systems please contact IT Support"},"1":{"title":"Investigation ongoing","post_date":"2026-03-23T16:51:49.799+00:00","status":"identified","message":"Investigations and resolution of this issue is ongoing.  \r\nSo far, we have fixed and refreshed the University directory.\r\nFor other systems we are aiming to restore normal services to users during the day tomorrow.\r\nWe will update again here once this has been done. If you have any particular problems or concerns about other systems not listed please contact IT Support"},"2":{"title":"Resolution ongoing","post_date":"2026-03-24T10:31:56.208+00:00","status":"identified","message":"The issue with incorrect data displaying in several systems is still ongoing.  We have resolved the cause of the issue, but the incorrect data remains at present.  The team working on this is hopeful that they will be able to resolve the incorrect data stream today and start pushing it to downstream systems.  There is some uncertainty about how long the correct data will take to propagate to all downstream systems.  Further updates will be made through the day. "},"3":{"title":"Resolution ongoing","post_date":"2026-03-24T16:40:58.644+00:00","status":"identified","message":"The issue with incorrect data being displayed is still ongoing.  Progress has been made with the resolution, but we have not been able to complete and release this today.  We are now hoping that the fix will be released tomorrow and correct data will start propagating to downstream systems.  We will let you know when this has happened. "},"4":{"title":"First fix releasing tonight","post_date":"2026-03-25T16:45:51.079+00:00","status":"identified","message":"To fix our ongoing issue with incorrectly displayed data in several applications, we are releasing the first part of the fix tonight.  This will start sending out the correct data over the next day or so. The correct data may take a few days to propagate out to all downstream systems. We will continue monitoring progress over the next few days and make an announcement when we think everything is resolved."},"5":{"title":"Fixes starting to appear in downstream systems","post_date":"2026-03-26T17:25:31.708+00:00","status":"identified","message":"The work to resolve this issue is ongoing.  Corrected data has started to appear in downstream systems.  We know that correct data is starting to appear in the MyUoY app and Termtime now as well as other systems.  We also know that not all corrected data has run through yet, so some users are still seeing the issue.  We are now hoping that the correction of data will be completed tomorrow.  "},"6":{"title":"Issue with student/staff name data is now resolved","post_date":"2026-03-27T14:32:18.333+00:00","status":"resolved","message":"The issue is now nearing full resolution. Correct data has been successfully propagated to most downstream systems, and the majority of users should now be seeing accurate information.\r\nWe are continuing to monitor the remaining systems where updates are still being applied. These are expected to be resolved shortly as the final data corrections complete their propagation.\r\nWe will continue to monitor the systems over the next few days to ensure ongoing stability.Thank you for your patience while we worked to resolve this issue."},"7":{"title":"Resolution ongoing","post_date":"2026-04-10T10:02:17.821+01:00","status":"monitoring","message":"Although the majority of users will now be seeing correct information, we have identified that there are some users whose display names have not yet been corrected. This is affecting the MyUoY app, MyTimetable, TermTime and CheckIn. Teams are working on a resolution for the remaining users affected by this issue and we will post an update when we have more information. Thank you for your patience while we work to correct the data in all systems."},"8":{"title":"Final issues with student/staff name data are now resolved","post_date":"2026-04-21T16:58:25.194+01:00","status":"resolved","message":"The issue affecting long serving members of the university have now also been resolved. All users who are currently members of the university should now have correct data in all systems downstream of the PeopleSync service. There are a still a number of people appearing in some downstream systems with the \"random string\" value in their personal detail fields but these are not current users and can be deleted by the owners/administrators of those systems in due course.  They should not impact other services. \r\n \r\nWe do not anticipate any further issues with this service at this time and are closing the incident. \r\n "}}},"316":{"title":"There is an issue affecting staff when managing their Optional Module allocations.","post_date":"2026-03-05T14:07:50.548+00:00","status":"resolved","affected_services":["Optional Modules"],"message":"On clicking, 'Manage module allocations and upload to SITS', the page takes a long time to load and eventually times out, displaying an error message.","updates":{"0":{"title":"There is an issue affecting staff when managing their Optional Module allocations.","post_date":"2026-03-05T14:08:23.785+00:00","status":"identified","message":"We have diagnosed the cause of the issue and are currently working on a fix."},"1":{"title":"There is an issue affecting staff when managing their Optional Module allocations.","post_date":"2026-03-09T11:48:32.080+00:00","status":"resolved","message":"This issue is now resolved."}}},"314":{"title":"Issues with the Web CMS","post_date":"2026-03-04T10:08:35.821+00:00","status":"resolved","affected_services":["Web CMS (TerminalFour)"],"message":"We are currently experiencing some issues with the Web CMS meaning that users cannot save/approve or preview content. We are working with our CMS provider, TerminalFour, to get these issues resolved as soon as possible.\r\nTo avoid losing work, we would recommend that you do not use the CMS until we're confident the underlying issue has been resolved. We will provide updates in the #web-cms-users Slack channel, and email again once the system is back up and running properly.","updates":{"0":{"title":"CMS Issued Resolved","post_date":"2026-03-04T13:31:19.905+00:00","status":"resolved","message":"We do not anticipate any further issues with this service.\r\nThe issues are now resolved."}}},"312":{"title":"Network, Telephony, Agresso and others","post_date":"2026-02-16T07:47:43.071+00:00","status":"resolved","affected_services":["Wi-fi Authentication","Agresso","Xerte E-Learning","Deposit","Telephony Services"],"message":"We are currently investigating and will provide further updates shortly.","updates":{"0":{"title":"Services restored","post_date":"2026-02-16T09:34:23.374+00:00","status":"monitoring","message":"We have now resolved the issues with affected services although we will continue to monitor the situation."},"1":{"title":"Issues resolved","post_date":"2026-02-16T13:52:56.558+00:00","status":"resolved","message":"We do not anticipate any further issues with the affected services.\r\nThe issues are now resolved."}}},"302":{"title":"Issues with external services","post_date":"2025-12-05T09:07:44.123+00:00","status":"resolved","affected_services":["Pure Portal","Zoom"],"message":"We are receiving reports of \"500 internal server error issues\" with several external services.\r\nWe believe this is linked to a CloudFlare issue which is out of our control https://www.cloudflarestatus.com\r\nWe will post further updates shortly.","updates":{"0":{"title":"Monitoring","post_date":"2025-12-05T09:25:19.568+00:00","status":"monitoring","message":"Cloudflare services have returned to normal and we are seeing UoY services return.\r\nWe will continue to monitor the issue."},"1":{"title":"Resolved","post_date":"2025-12-05T11:00:29.634+00:00","status":"resolved","message":"We do not anticipate any further issues with this service.\r\nThe issues are now resolved."}}},"300":{"title":"Slack - Unable to log in and use Slack features","post_date":"2025-11-28T10:57:17.478+00:00","status":"resolved","affected_services":["Slack"],"message":"Slack are currently investigating an issue where a some people are unable to log into Slack, access their workspaces or use certain features.\r\nFor example, some people have reported seeing error messages such as \"We're having trouble loading your workspace\" or \"Something's a bit fishy! Slack can't seem to load your threads.\"\r\nYou can follow the latest updates on this issue on the Slack Status site.","updates":{"0":{"title":"Resolved by Slack","post_date":"2025-11-28T13:02:30.990+00:00","status":"resolved","message":"Slack have confirmed that this issue is now resolved:\r\n\"Service has been fully restored for all affected users. The database connection issue, which was caused by high memory usage, was resolved by upscaling server capacity. All Slack features and functionalities are now loading correctly. We apologize for the disruption and thank you for your patience while we resolved this incident.\""}}},"295":{"title":"York Identity Manager (IDM) Issues","post_date":"2025-11-18T13:02:23.753+00:00","status":"resolved","affected_services":["Password Management "],"message":"We are aware of an issue with IDM, users who are not connected to VPN and are not on campus will not be able to access this service. This is linked to an ongoing Cloudflare issue, Cloudflare Status, we will continue to monitor their updates.\r\nWe apologise for any inconvenience caused and we thank you for your patience.","updates":{"0":{"title":"Issues beginning to resolve","post_date":"2025-11-18T14:44:17.511+00:00","status":"monitoring","message":"The issue may now be resolved but to ensure this is working as usual we will continue to monitor the issue for a while first."},"1":{"title":"Issues resolved","post_date":"2025-11-18T14:56:06.569+00:00","status":"resolved","message":"We do not anticipate any further issues with this service.\r\nThe issues are now resolved."}}},"294":{"title":"Printing Issues","post_date":"2025-11-10T08:19:44.632+00:00","status":"resolved","affected_services":["Campus Printing"],"message":"We are currently investigating issues with printing on campus.\r\nWe will provide further updates shortly.","updates":{"0":{"title":"Issues resolved","post_date":"2025-11-10T09:06:55.947+00:00","status":"resolved","message":"We have now resolved the issues affecting printing.\r\nApologies for any inconvenience caused."}}},"293":{"title":"Wifi Authentication Issues for Eduroam","post_date":"2025-11-04T16:10:39.933+00:00","status":"resolved","affected_services":["Wi-fi Authentication"],"message":"We have identified the issue and are working towards a resolution.\r\nFurther updates will be provided shortly.","updates":{"0":{"title":"Issues Identified","post_date":"2025-11-04T16:30:09.006+00:00","status":"monitoring","message":"We have now resolved the issue and the service is now running again.\r\nWe will continue to monitor the issue."},"1":{"title":"Wifi authentication issues for Eduroam now resolved","post_date":"2025-11-05T09:12:32.861+00:00","status":"resolved","message":"Wifi authentication issues for Eduroam have now been now resolved."}}},"292":{"title":"York Identity Manager (IDM) - there is currently an issue affecting affecting password changes","post_date":"2025-10-28T09:26:10.687+00:00","status":"resolved","affected_services":["Password Management "],"message":"There is currently an issue affecting York Identity Manager (IDM) affecting password changes. Our Identity team are currently aware and are investigating this issue.","updates":{"0":{"title":"Resolved","post_date":"2025-10-28T10:02:49.049+00:00","status":"resolved","message":"We do not anticipate any further issues with this service.\r\nThe issues are now resolved."}}},"289":{"title":"Issues with external services","post_date":"2025-10-20T09:11:35.098+01:00","status":"resolved","affected_services":["Wiki","Slack","Jira","Formstack (online forms)","Zoom"],"message":"We are aware some users are unable to access several services this morning, including Zoom, Wiki, Jira and Formstack.\r\nFor users unable to access Zoom meetings using the client, please try accessing your meeting via the web browser instead.\r\nThis appears to be an external issue based on DownDetector. We will provide further updates shortly.","updates":{"0":{"title":"Update on wider outage","post_date":"2025-10-20T10:13:52.091+01:00","status":"identified","message":"We can confirm this is an external issue affecting multiple services hosted on AWS. We await updates from external service providers on their individual mitigation plans.\r\nThe issue with Zoom appears to affect the scheduling of calls. If you are unable to participate in a pre-scheduled Zoom call, or to schedule a future call, hosting an instant meeting appears to work in most cases. Alternatively, Google Meet is also available."},"1":{"title":"Services recovering","post_date":"2025-10-20T10:45:23.853+01:00","status":"identified","message":"We are now seeing impacted services begin to recover."},"2":{"title":"Services recovered","post_date":"2025-10-20T11:15:37.381+01:00","status":"monitoring","message":"AWS have confirmed that services are recovering. We continue to monitor, but all affected services should be accessible again."},"3":{"title":"Resolved","post_date":"2025-10-21T11:17:25.071+01:00","status":"resolved","message":"The issues are now resolved."}}},"287":{"title":"Vodafone network outage","post_date":"2025-10-13T15:57:20.736+01:00","status":"resolved","affected_services":["Telephony Services"],"message":"We are aware of a network wide outage with Vodafone that will affect all university provided mobile data connections. We are monitoring but this is with the supplier to resolve.  ","updates":{"0":{"title":"Vodafone network outage impacting mobile data connections","post_date":"2025-10-13T16:19:17.983+01:00","status":"monitoring","message":"We are aware of a network wide outage with Vodafone that will affect all university provided mobile data connections. Voice calls can still be made and received within coverage. We are monitoring, but this is with the supplier to resolve.  "},"1":{"title":"Vodafone network outage","post_date":"2025-10-14T09:21:19.767+01:00","status":"resolved","message":"We believe Vodafone has now resolved the issue with mobile data connections."}}},"286":{"title":"Network connectivity issues","post_date":"2025-10-09T11:05:36.158+01:00","status":"resolved","affected_services":["Main Network"],"message":"We are currently investigating issues with network connectivity \u0026 authentication and will provide further updates shortly.","updates":{"0":{"title":"Network connectivity issues","post_date":"2025-10-09T11:41:44.877+01:00","status":"investigating","message":"We believe the issue is mainly affecting wired connections. As a work around, we suggest unplugging the wired network and using the WiFi. When connecting to eduroam, you may need to accept the new certificate if prompted.\r\nIf you are asked to enter your credentials, please enter username in the format - abc123@york.ac.uk"},"1":{"title":"Network connectivity issues","post_date":"2025-10-09T12:10:11.383+01:00","status":"investigating","message":"If you receive a popup to \"Continue connecting..\" please click 'Connect' to continue. Further instructions will follow once we have identified the root cause."},"2":{"title":"Network connectivity issue","post_date":"2025-10-09T12:58:59.581+01:00","status":"monitoring","message":"We have now resolved the network connectivity issue and will continue to monitor our network."},"3":{"title":"Network connectivity issues","post_date":"2025-10-09T16:49:57.690+01:00","status":"resolved","message":"This issue has now been resolved.\r\nPlease accept our apologies for any inconvenience caused."}}},"282":{"title":"Issue with signing in to LastPass","post_date":"2025-09-25T11:07:34.763+01:00","status":"resolved","affected_services":["Password Management "],"message":"We are currently investigating an issue and will provide further updates shortly.","updates":{"0":{"title":"Issue with signing in to LastPass","post_date":"2025-09-25T11:32:54.627+01:00","status":"resolved","message":"We do not anticipate any further issues with this service.\r\nThe issues are now resolved."}}}}