Issues with external services

Incident Status
Resolved
Incident Updates
Issues with external services
Mon Oct 20 2025 - 09:11:35

We are aware some users are unable to access several services this morning, including Zoom, Wiki, Jira and Formstack.

For users unable to access Zoom meetings using the client, please try accessing your meeting via the web browser instead.

This appears to be an external issue based on DownDetector. We will provide further updates shortly.

Update on wider outage
Mon Oct 20 2025 - 10:13:52

We can confirm this is an external issue affecting multiple services hosted on AWS. We await updates from external service providers on their individual mitigation plans.

The issue with Zoom appears to affect the scheduling of calls. If you are unable to participate in a pre-scheduled Zoom call, or to schedule a future call, hosting an instant meeting appears to work in most cases. Alternatively, Google Meet is also available.

Services recovering
Mon Oct 20 2025 - 10:45:23

We are now seeing impacted services begin to recover.

Services recovered
Mon Oct 20 2025 - 11:15:37

AWS have confirmed that services are recovering. We continue to monitor, but all affected services should be accessible again.

Resolved
Tue Oct 21 2025 - 11:17:25

The issues are now resolved.