Print system issue

Incident Status
Resolved
Affected Services
Incident Updates
Print system issue
Mon Jan 31 2022 - 09:37:02

We are currently investigating an issue with printing to University print system and will provide further updates shortly.

PrintCloud and push printing affected
Mon Jan 31 2022 - 09:55:05

You will not be able to printing to the PrintCloud or 'push' printers (ITSPRN... printers) at the moment. We're continuing to investigate the problem.

In the meantime, if you need to print something urgently we recommend uploading your document using ePrint: https://www.york.ac.uk/it-services/printing/eprint/

Issue identified and fixed
Mon Jan 31 2022 - 10:08:53

We've identified and fixed the issue with the print system. Print jobs sent to PrintCloud and push printers are now getting through. We're sorry for any inconvenience caused.

We will continue to monitor the issue.

Resolved
Tue Feb 1 2022 - 08:43:36

We do not anticipate any further issues with this service.

The issues are now resolved.