IT Service Announcements

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IT Service Announcements
Duo - Slow to respond Resolved
We've spotted that Duo is being slow to respond for some users, or is taking multiple attempts to au...
January 26, 2024 08:48
Issue creating new cases Resolved
We are investigating an issue with creating new cases in Salesforce. Cases created via the Salesfor...
January 23, 2024 14:49
Grimsby Hospital: eduroam wifi unavailable Resolved
There is a break in the fibre link that serves the Diana, Princess of Wales Hospital in Grimsby. Th...
January 05, 2024 08:41
At risk: CityConnectWiFi on campus & eduroam in York city centre and Grimsby Hospital Resolved
There is currently an issue with the links that connect the University with the City of York Council...
December 20, 2023 14:37
IT Support - Reduced Service: Tuesday 19 December Resolved
IT Support are running a reduced phone service on Tuesday 19 December due to staff illness. Our pho...
December 19, 2023 09:43
IT Support - Reduced service: 14-15 December Resolved
IT Support are running a limited service Thursday 14 December and Friday 15 December due to reduced ...
December 14, 2023 09:04
MyTimetable unavailable Resolved
The supplier has identified an issue with their infrastructure provider, and is investigating. https...
December 12, 2023 14:55
Multiple service issues Resolved
We have identified issues with our virtual machine infrastructure which is affecting a number of ser...
December 05, 2023 15:30
Network issues in Psychology Resolved
There is currently no network connectivity (wifi or wired) in any of the Psychology buildings. We a...
November 29, 2023 09:28
Intermittent issues with Duo Resolved
We are recieving reports of intermittent issues with Duo (Multi factor authentication) this morning....
November 29, 2023 08:34
WiFi issues across campus Resolved
We are currently investigating issues with WiFi in certain areas of campus and will provide further ...
November 13, 2023 13:10
Viking access Resolved
We are investigating an issue with the link to Viking. The issue is with the link.  Viking is runni...
November 09, 2023 07:50
Intermittent Issues Resolved
We are aware of intermittent issues with a number of services this morning, including accessing the ...
November 09, 2023 07:11
Campus Printing Resolved
We are currently investigating a problem with printing on campus and will provide further updates sh...
November 08, 2023 12:20
TurnItIn - Global Degradation of Service Resolved
TurnItIn are currently experiencing issues globally which may impact staff and student access to Tur...
November 02, 2023 12:18
YorSearch - Page can't be reached Resolved
There is currently an EU wide disruption for Primo/Alma/Leganto that is affecting YorSearch reading ...
October 25, 2023 17:14
Google Calendar Resolved
Google Calendar is currently unavailable. Updates to follow when we have them from Google.
September 21, 2023 15:01
Shibboleth authentication Resolved
We are currently investigating an issue that brefly affected many services including Shibboleth auth...
September 18, 2023 16:19
Viking shutdown Resolved
As many of you are aware, and have been preparing for, from September 15th all users will be unable ...
September 15, 2023 11:08
Duo Authentication Issues Resolved
We are aware of issues accessing Duo 2FA protected systems from the campus network. Requests are slo...
September 13, 2023 22:29
Duo Authentication Issues Resolved
We have identified an issue Duo two factor authentication and are working towards a resolution. Fur...
August 21, 2023 14:35
Kronos Currently Unavailable Resolved
We have identified an issue with users being unable to login into Kronos and are working towards a r...
August 02, 2023 13:03
Issue with messaging in Slack Resolved
Some users may be experiencing issues with receiving or sending messages in Slack.   Slack are awar...
July 27, 2023 10:59
Issues logging into the Blackboard VLE Resolved
Users are currently experiencing issues logging into the Blackboard VLE. We are investigating this ...
July 27, 2023 09:18
VPN Issue: Linux Resolved
We are currently investigating an issue with VPN on Linux and will provide further updates shortly.
July 07, 2023 14:20
Viking Access Resolved
We have now resolved the issue and the service is running again. We will continue to monitor the is...
July 07, 2023 12:44
Service Issue Enrolling Mac Devices Resolved
We are aware of a problem with the setup process for new managed Macs. Our supplier has confirmed i...
June 30, 2023 14:11
Issue with MyTimetable Resolved
We are aware of an issue with MyTimetable and are currently investigating. 
June 27, 2023 10:40
Intermittent issues accessing e:Vision Resolved
We are aware of intermittent issues accessing e:Vision. Our teams are continuing to monitor the sit...
April 26, 2023 17:17
VLE issues Resolved
The VLE (vle.york.ac.uk) is currently running very slowly and may be completely inaccessible to some...
April 25, 2023 09:17
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