{"355":{"title":"Walk-in Access service temporarily unavailable","post_date":"2026-08-04T16:37:20.661+01:00","status":"monitoring","affected_services":["E-Resources"],"message":"We are currently unable to operate our Walk-in Access scheme due to IT-related issues with the PC. We are working to have a fix in place as soon as possible.","updates":{"0":{"title":"Walk-In-Access Service is back in operation","post_date":"2026-08-06T15:10:58.921+01:00","status":"monitoring","message":"Our Walk-In-Access PC is now back in operation. We will monitor this service across the next 24hrs.\r\nThank you for your patience"}}},"349":{"title":"Booklocker: Pause in service to RCH","post_date":"2026-07-22T15:02:45.169+01:00","status":"identified","affected_services":["BookLocker Campus East"],"message":"The Booklocker service to Ron Cooke Hub has been paused and the option to request items has been temporarily suspended. We have taken this decision as we are currently unable to access the Booklocker due to our Library van being out of action; once the van is repaired this service will be resumed.\r\nPlease contact lib-enquiry@york.ac.uk if you have any queries.\r\nThank you for your patience. ","updates":{"0":{"title":"Booklocker: RCH service paused","post_date":"2026-07-22T15:17:29.589+01:00","status":"identified","message":"The Booklocker service to Ron Cooke Hub has been paused and the option to request items has been temporarily suspended. We have taken this decision as we are currently unable to access the Booklocker due to our Library van being out of action; once the van is repaired this service will be resumed.\r\nPlease contact lib-enquiry@york.ac.uk if you have any queries.\r\nThank you for your patience. "}}},"346":{"title":"Service issues with YorSearch","post_date":"2026-07-13T15:31:27.594+01:00","status":"resolved","affected_services":["YorSearch Library Catalogue","Library Management System"],"message":"We are currently experiencing service issues with YorSearch and our Library Management system. We are investigating and will provide further updates shortly.\r\nIf you have any questions or concerns about any items or requests on your account, please contact us.","updates":{"0":{"title":"YorSearch service issues resolved","post_date":"2026-07-15T08:29:21.067+01:00","status":"monitoring","message":"The issues affecting YorSearch and the Library Management system have now been resolved. We will continue to monitor and provide any further updates if there are any further issues."},"1":{"title":"YorSearch issues resolved","post_date":"2026-07-21T08:17:37.122+01:00","status":"resolved","message":"No further issues have been identified."}}},"345":{"title":"Delays to delivery to Ron Cooke Hub Booklocker and paper across campus","post_date":"2026-07-10T08:07:39.502+01:00","status":"investigating","affected_services":["Book Delivery Service","BookLocker Campus East"],"message":"We are currently unable to use a van to make our normal deliveries of requests to the Ron Cooke Hub Booklocker and paper across campus. Please contact us (lib-enquiry@york.ac.uk) if you have any concerns about access to resources or urgent paper requests.","updates":{}},"344":{"title":"Issues with Contentstore","post_date":"2026-06-30T14:26:35.351+01:00","status":"resolved","affected_services":["E-Resources"],"message":"Access to contentstore links are currently intermittent. Users have reported that trying to access links results in a looping sign-in screen, eventually resolving to an error message. The contentstore provider is working on a fix as a matter of urgency.","updates":{"0":{"title":"Issues with Contentstore","post_date":"2026-07-03T10:19:43.483+01:00","status":"monitoring","message":"Access to contentstore links are currently intermittent. Users have reported that trying to access links results in a looping sign-in screen, eventually resolving to an error message. The contentstore provider is working on a fix as a matter of urgency and we are monitoring access."},"1":{"title":"Issues with contentstore","post_date":"2026-07-06T13:32:25.647+01:00","status":"resolved","message":"The issues we saw last week with contentsore links not opening, has now been resolved. "}}},"342":{"title":"EBSCO ebooks and databases unavailable","post_date":"2026-06-24T10:01:51.116+01:00","status":"resolved","affected_services":["E-Resources"],"message":"We are aware of an issue with access to EBSCO ebooks and databases","updates":{"0":{"title":"EBSCO ebooks and databases are unavailable","post_date":"2026-06-24T10:02:49.138+01:00","status":"identified","message":"EBSCO ebooks and databases are currently unavailable. The issue has been identified and the system owners are working on a fix as soon as possible."},"1":{"title":"Access issues resolved","post_date":"2026-06-24T10:29:53.535+01:00","status":"monitoring","message":"Previously reported access issues with EBSCO ebooks and databases have now been resolved. We will continue to monitor access throughout the day."},"2":{"title":"EBSCO Access Issues Resolved","post_date":"2026-06-24T13:43:44.068+01:00","status":"resolved","message":"Previously reported access issues with EBSCO ebooks and databases have now been resolved and the sytem is working as expected."}}},"338":{"title":"Fairhurst passenger lift out of order","post_date":"2026-05-27T11:59:42.754+01:00","status":"resolved","affected_services":["Fairhurst Lift"],"message":"The internal passenger lift in the Fairhurst building is currently out of order, we have escalated this to the Estate's team as a priority.\r\nIf you need any assistance accessing the Library buildings, please contact our Reception desk 0190432 4497.","updates":{"0":{"title":"Fairhurst passenger lift back in service","post_date":"2026-05-27T15:29:03.533+01:00","status":"monitoring","message":"The Fairhurst passenger lift is now back in normal service. We will continune to monitor across the evening."},"1":{"title":"Fairhurst Passenger Lift: Issue Resolved","post_date":"2026-05-28T15:38:14.977+01:00","status":"resolved","message":"The Harry Fairhurst passsenger lift is working as expected and the issue has been resolved. \r\nThank you for your patience."}}},"336":{"title":"Walk-in Access unavailable","post_date":"2026-05-25T10:00:22.095+01:00","status":"resolved","affected_services":["E-Resources"],"message":"The Walk-in Access terminal is temporarily unavailble whilst we move it from the ground floor foyer to the first floor of the Morrell. The move is in preparation for the upcoming Library entrance refurbishment.\r\nWe hope to have this service available again as soon as possible.","updates":{"0":{"title":"Walk-In Access Terminal - service resumed","post_date":"2026-05-28T15:35:44.056+01:00","status":"resolved","message":"The Walk-In Access PC has now been reconnected and is available to use. \r\nThank you for your patience."}}},"334":{"title":"Fairhurst toilets out of order","post_date":"2026-05-21T11:36:29.290+01:00","status":"resolved","affected_services":["Fairhurst Toilets"],"message":"All toilets in the Fairhurst will be temporarily out of order due to some emergency plumbing works. A contractor is onsite and will work as quickly as they can and we will update this status as soon as possible.","updates":{"0":{"title":"Fairhurst toilets resolved","post_date":"2026-05-21T16:29:14.944+01:00","status":"monitoring","message":"Our contractors have resolved the issues with the Fairhurst toilets and access to the toilets is being restored. We will continue to monitor the situation across the evening."},"1":{"title":"Fairhurst toilets open","post_date":"2026-05-22T08:28:03.837+01:00","status":"resolved","message":"No further issues have been identified and the Fairhurst toilets remain open."}}},"333":{"title":"Fairhurst passenger lift out of order","post_date":"2026-05-19T07:58:26.581+01:00","status":"resolved","affected_services":["Fairhurst Lift"],"message":"The internal passenger lift in the Fairhurst building is currently out of order, we have escalated this to the Estate's team as a priority.\r\nIf you need any assistance accessing the Library buildings, please contact our Reception desk 0190432 4497.","updates":{"0":{"title":"Fairhurst lift back in service","post_date":"2026-05-19T10:39:37.965+01:00","status":"monitoring","message":"The Fairhurst lift is now back in service. We will continue to monitor this lift over the next few days."},"1":{"title":"Fairhurst lift operational","post_date":"2026-05-22T08:29:25.705+01:00","status":"resolved","message":"No further issues have been identified with the Fairhurst passenger lift and it remains open for use."}}},"332":{"title":"LFA External lift out of order","post_date":"2026-05-05T16:29:48.391+01:00","status":"resolved","affected_services":["External Fairhurst Lift"],"message":"The external passenger lift on the Fairhurst lawn is currently out of order. We have reported the fault and hope to have it back in operation as soon as possible.\r\nIf you require any assistance accessing or leaving the Library buildings, please contact our reception team at 0190432 4497.","updates":{"0":{"title":"Lift being investigated","post_date":"2026-05-06T15:39:29.319+01:00","status":"identified","message":"Engineers are onsite to carry out investigations and to rectify any issues. We hope to have the lift back in service as soon as possible."},"1":{"title":"LFA External lift back in operation","post_date":"2026-05-12T16:20:17.933+01:00","status":"monitoring","message":"The LFA External lift is now back in operation. We will continue to monitor the lift."},"2":{"title":"LFA External lift back in operation","post_date":"2026-05-14T13:36:46.780+01:00","status":"resolved","message":"No further issues have been observed with the lift and it remains operational as normal"}}},"331":{"title":"Potential service issues with YorSearch and Reading Lists","post_date":"2026-04-30T15:53:31.693+01:00","status":"resolved","affected_services":["Reading Lists","YorSearch Library Catalogue"],"message":"We have received notification from our supplier that they are investigating performance issues that may affect Reading Lists and YorSearch. We will continue to monitor and provide updates.","updates":{"0":{"title":"Potential service issues with YorSearch and Reading Lists","post_date":"2026-04-30T15:54:24.216+01:00","status":"monitoring","message":"We are continuing to monitor these services."},"1":{"title":"Service issues with Reading Lists and YorSearch now resolved","post_date":"2026-05-01T11:08:43.405+01:00","status":"resolved","message":"We have had confirmation from our supplier that the service issues affecting Reading Lists and YorSearch are now resolved."}}},"330":{"title":"4-hour laptop loan service temporarily unavailable","post_date":"2026-04-29T12:39:12.843+01:00","status":"identified","affected_services":["Laptop Loans (Campus West)","Laptop Loans (Campus East)"],"message":"The 4-hour laptop loan cabinets at the University Library (Fairhurst building \u0026 Morrell building) and the Library Piazza study space are no longer functional. We expect to have new replacements in place in the summer. \r\nWe are therefore currently unable to offer the 4-hour laptop loan service until the new hardware is in place.\r\nHere are some alternative ways to use computer facilities:\r\nPC classrooms and study spaces - there are many Computer labs and spaces available across Campus West and Campus East, including in the University Library\r\nEmergency 7-day laptop loans - in urgent cases, we may be able to provide you with a laptop for up to 7 days. Please talk to us at the Library Helpdesk if you wish to enquire about this service\r\nLonger loan laptops - if you do not have a laptop but require one for your studies, we can help you fill in a request form at the Library Helpdesk. IT Services may be able to provide you with a device for a longer period of time\r\nWe understand that this is a popular service and apologise for any inconvenience caused. We hope to have this service reinstated as soon as possible and will provide updates here.","updates":{"0":{"title":"Interim service now available","post_date":"2026-05-08T12:20:53.829+01:00","status":"identified","message":"We now have a limited supply of 4-hour loans available at the Helpdesk, Monday-Friday 10am-4pm, on a first come first serve basis.\r\nWe will continue to provide updates on when the replacement cabinet will be in place."},"1":{"title":"New cabinets delivered and being set up","post_date":"2026-06-30T15:23:34.870+01:00","status":"identified","message":"The new laptop loan cabinet is now in situ on the first floor of Fairhurst and we are expecting the delivery of the Piazza cabinet very soon. There will be a period of set up for both cabinets before they are operational but we hope to resume our 4-hour laptop loan service at both locations as soon as possible."}}},"328":{"title":"LFA toilets temporarily out of order","post_date":"2026-04-27T09:25:34.723+01:00","status":"resolved","affected_services":["Fairhurst Toilets"],"message":"All toilets in the Fairhurst will be temporarily out of order due to some essential plumbing works. Our Estates colleagues will work as quickly as they can and we will update this status as soon as possible.","updates":{"0":{"title":"LFA toilet works ongoing","post_date":"2026-04-27T10:02:32.722+01:00","status":"identified","message":"The Estates team are working to resolve the issue as soon as possible. In the meantime, alternative toilets are available in the Morrell and Burton buildings.\r\nAccessible toilet facilities are available on the ground floors of the Morrell and Burton."},"1":{"title":"Works scheduled for Thu 30th April","post_date":"2026-04-29T14:29:25.843+01:00","status":"identified","message":"We will be carrying out essential drainage works in the Fairhurst across Thursday 30th April to reopen the toilets. The building will remain open for use but we do anticipate some disruption in regards to noise and smells. Apologies for any inconvenience caused by this."},"2":{"title":"All LFA toilets now open","post_date":"2026-04-30T13:37:57.489+01:00","status":"monitoring","message":"All toilets in the Fairhurst building are now back open for use. We will continue to monitor for any further issues."},"3":{"title":"LFA Toilet availability now resolved","post_date":"2026-05-15T13:18:24.373+01:00","status":"resolved","message":"The issue with the Fairhurst toilets has now been resolved and all facilities are working as expected. "}}},"325":{"title":"Harry Fairhurst internal lift - out of service","post_date":"2026-04-20T13:23:09.110+01:00","status":"resolved","affected_services":["Fairhurst Lift"],"message":"The Internal lift in the Harry Fairhurst building is currently out of order; our service engineer has been alerted. The External Harry Fairhurst lift remains available if an accessible route into the building is needed. Please call our reception team on 01904 324497 if you require any assistance.\r\nWe apologise for the inconvenience.","updates":{"0":{"title":"Fairhurst internal lift - now working","post_date":"2026-04-21T10:54:05.282+01:00","status":"resolved","message":"The Fairhurst lift is now working. "}}},"315":{"title":"Taylor \u0026 Francis access issues","post_date":"2026-03-05T12:21:37.646+00:00","status":"resolved","affected_services":["E-Resources"],"message":"We are aware of access issues with Taylor and Francis journals, especially 2026 content.\r\nWe are working with our supplier to resolve these issues.","updates":{"0":{"title":"Taylor \u0026 Francis issues resolved","post_date":"2026-03-09T09:48:40.255+00:00","status":"resolved","message":"The issues affecting access to Taylor \u0026 Francis content have now been resolved."}}},"313":{"title":"Issues with Content Store links","post_date":"2026-03-02T10:49:43.024+00:00","status":"resolved","affected_services":["E-Resources"],"message":"We are seeing issues with Content Store links. Our provider, CLA, have issued the following information:\r\nWe’re aware of an issue affecting users’ ability to log into the DCS and access links. We’re actively investigating this as a matter of urgency and are working to restore full functionality as soon as possible.\r\nIn the meantime, we recommend clearing your browser cache and cookies before retrying, as this may help resolve the issue. Please continue to retry logging in and accessing links, as some users are experiencing intermittent access. If access returns, please let us know as soon as possible.\r\nWe’re sorry for the inconvenience and appreciate your patience. We’ll provide you with an update as soon as we have more information.","updates":{"0":{"title":"Content Store issues resolved","post_date":"2026-03-02T11:54:33.445+00:00","status":"monitoring","message":"Please see the following message from CLA:\r\nWe have been made aware of an issue affecting some users with logging into the DCS and accessing content links. We have been instructed by our developers that this issue has now been resolved. \r\nWe have contacted affected institutions directly, but if anyone else noticed this issue earlier this morning, please clear your browsing cache and retry. If you notice that the issue persists, please contact us immediately. We’re sorry for the inconvenience and appreciate your patience."},"1":{"title":"No further ContentStore issues identified","post_date":"2026-03-04T13:54:29.597+00:00","status":"resolved","message":"No further issues with ContentStore have been identified though we will update if any further issues arise."}}},"311":{"title":"Compact Store One Closure: 12pm, Thursday 12th Feb","post_date":"2026-02-11T15:28:18.462+00:00","status":"resolved","affected_services":["Compact Store 1 \u0026 2 Rolling Stacks"],"message":"As part of the Lighting Refurbishment project taking place in the Library, Compact Store One will be temporarily Closed after midday on Thursday 12th Feb; we anticapte the work will take 1-2 days to complete.\r\nIf you require any materials while the Store is Closed, please visit the Libary Helpdesk/ Reception, or email in to lib-enquiry@york.ac.uk with your request, and we will retrieve your items as soon as possible.\r\nWorks on the Compact Store Two will follow once works in Store One are complete.\r\nThank you for your patience.","updates":{"0":{"title":"Compact Store One Closure: 1:30PM Thursday 12th Feb","post_date":"2026-02-12T10:30:10.776+00:00","status":"identified","message":"As part of the Lighting Refurbishment project taking place in the Library, Compact Store One will be temporarily Closed at 1:30PM on Thursday 12th Feb; we anticapte the work will take 1-2 days to complete.If you require any materials while the Store is closed, please visit the Libary Helpdesk/ Reception, or email in to lib-enquiry@york.ac.uk with your request, and we will retrieve your items as soon as possible.Works on the Compact Store Two will follow once works in Store One are complete.Thank you for your patience."},"1":{"title":"Compact Stores open","post_date":"2026-02-13T15:24:30.430+00:00","status":"resolved","message":"Both Compact Store rooms are now open. We may need to close one of the rooms again next week and we will provide updates if and when this happens."}}},"310":{"title":"Morrell lift out of action","post_date":"2026-01-30T09:45:55.463+00:00","status":"resolved","affected_services":["Morrell Lift"],"message":"The Morrell lift is currently out of order. We have an engineer arriving shortly and we aim to get it back up and running as soon as we can. Apologies for any inconvenience. ","updates":{"0":{"title":"Morrell Lift: Back in service ","post_date":"2026-01-30T10:07:43.562+00:00","status":"resolved","message":"The lift is now back in service. "}}},"309":{"title":"Digital Content Store issues ","post_date":"2026-01-27T12:37:26.201+00:00","status":"resolved","affected_services":["E-Resources"],"message":"We have had an alert from the CLA to say the Digital Content Store is suffering some service issues. We use the DCS as a repository for scanned material such as book chapters and articles. These will appear as a 'contentstore' link on reading list citations. This is the message from them:\r\n\"We have been made aware by several users this morning that the DCS is experiencing substantial service issues and running incredibly slowly, to the point of being unresponsive for some users.\r\nSpecific problems reported so far include: pages not loading, requests not being accepted by the system, and ISBN searches lagging heavily then coming up with \"no results found\" when a result should be expected.\r\nWe have alerted our IT team and they are currently looking into the problem as a matter of priority.\"","updates":{"0":{"title":"Digital Content Store issues resolved","post_date":"2026-01-28T08:19:27.708+00:00","status":"resolved","message":"We have now received confirmation from CLA that these issues are now resolved."}}},"308":{"title":"Reported issues with access to e-resources via ProQuest","post_date":"2026-01-19T11:41:25.827+00:00","status":"resolved","affected_services":["E-Resources"],"message":"We have received reports that some users are experiencing issues accessing ProQuest e-resources on YorSearch. If you are having difficulties accessing resources, please try the following fixes:\r\n- Clear your browser history, cache and cookies\r\n- Try an incognito web browser window\r\n- Try an alternative web browser\r\nIf you are unable to access resources after trying these fixes, please get in touch. ProQuest are currently investigating these issues. ","updates":{"0":{"title":"ProQuest guidance","post_date":"2026-01-21T14:27:52.855+00:00","status":"identified","message":"ProQuest have shared the following message:\r\nWe are experiencing a technical issue with user navigating to a book's URL who authenticate using an SSO service. You may receive the following message:\r\n\"Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address. Please contact your librarian.\"\r\nOur technical team is working to have this fixed and we expect to resolve this issue soon.\r\nIn the meantime, please delete existing cookies from your browser or try using a different browser in order to restore access.\r\nPlease accept our apologies for any inconvenience caused.\r\nThis message also appears as a pop-up note when accessing an e-book."},"1":{"title":"Fix to ProQuest e-book access issue","post_date":"2026-01-28T14:28:15.979+00:00","status":"resolved","message":"No technical issues have been identified with ProQuest and access to e-books. If you do encounter issues, ProQuest have the following advice:\r\nIf you see the following message when navigating to a book:\r\n\"Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address. Please contact your librarian.\"\r\nPlease delete existing cookies from your browser or use a different browser in order to restore access."}}},"304":{"title":"LFA External lift out of service","post_date":"2025-12-09T10:34:02.113+00:00","status":"resolved","affected_services":["External Fairhurst Lift"],"message":"The external lift on the route from the North Car Park to the Fairhurst lawn is currently out of service. We have raised this with the Estates team and will hopefully have a fix as soon as possible. If you need any assistance accessing the Library buildings, please phone our Reception team (01904324497) and we will be happy to provide alternative access. ","updates":{"0":{"title":"Harry Fairhurst External Lift back in operation","post_date":"2025-12-10T13:06:45.328+00:00","status":"monitoring","message":"The External lift outside the Harry Fairhurst building has now been repaired and is back in working order. We will continue to monitor this lift over the next couple of days, thank you for your patience."},"1":{"title":"No further issues with LFA External Lift","post_date":"2025-12-16T13:13:01.232+00:00","status":"resolved","message":"No further issues have been observed with the External lift on the Fairhurst lawn. Our reception desk remains staffed at all times and can be contacted on 01904324497 should you need any assistance accessing the buildings."}}},"303":{"title":"Cloudflare Issues affecting external services","post_date":"2025-12-05T09:12:38.357+00:00","status":"resolved","affected_services":["Off-Campus eJournal Access","E-Resources","YorSearch Library Catalogue"],"message":"We are receiving reports of \"500 internal server error issues\" with several external services \r\nWe believe this is linked to a CloudFlare issue which is out of our control https://www.cloudflarestatus.com/\r\nWe are currently seeing issues with Yorsearch (the Library catalogue) and access to e-resources. We will update shortly.","updates":{"0":{"title":"Cloudflare issues affecting external services","post_date":"2025-12-05T09:19:43.850+00:00","status":"identified","message":"We are receiving reports of \"500 internal server error issues\" with several external services \r\nWe believe this is linked to a CloudFlare issue which is out of our control https://www.cloudflarestatus.com/\r\nWe are currently seeing issues with Yorsearch (the Library catalogue) and access to e-resources. Other services such as Reading Lists and the VLE may also be impacted."},"1":{"title":"Cloudflare services returning to normal","post_date":"2025-12-05T10:29:00.698+00:00","status":"monitoring","message":"Cloudflare services have returned to normal and we are seeing UoY services return.\r\nWe will continue to monitor the issue."},"2":{"title":"Cloudflare issues resolved","post_date":"2025-12-05T15:54:31.474+00:00","status":"resolved","message":"The Cloudflare issues which were impacting Library services have now been resolved."}}},"301":{"title":"No Library Phone or Chat Service 12noon until 2pm on 1 December","post_date":"2025-12-01T08:52:20.039+00:00","status":"resolved","affected_services":["Library Phone","Library Chat"],"message":"Please note that due to staffing issues we will be unable to offer our usual phone \u0026 webchat service today between the hours of 12noon and 2pm. We are still providing in-person support at the helpdesk at JBM, and we will reply to emails sent to lib-enquiry@york.ac.uk as soon as we can.\r\nThank you for your patience. ","updates":{"0":{"title":"Library Phone \u0026 Chat: Normal Service resumes","post_date":"2025-12-01T18:18:18.167+00:00","status":"resolved","message":"Our normal Library phone and chat service offering has now resumed. Thank you for your patience."}}},"299":{"title":"Family Study Room temporarily closed","post_date":"2025-11-23T14:23:01.744+00:00","status":"resolved","affected_services":["Family Study Room"],"message":"Unfortunately, due to a leak in the Burton building we have had to temporarily close the Family Study Room for health and safety reasons.\r\n \r\nPlease check this page for further updates about when the Family Study Room will re-open.\r\n \r\nWe apologise for any inconvenience this may cause.","updates":{"0":{"title":"Family Study Room OPEN","post_date":"2025-11-25T10:23:01.587+00:00","status":"resolved","message":"The Family Study Room has now been reopened following the Burton main building closures over the weekend. \r\nSorry or any inconvenience"}}}}