{"585":{"title":"Library Phone \u0026 Chat available until midday only, Friday 7th August","post_date":"2026-08-06T15:08:22.168+01:00","start_date":"2026-08-07T12:00:00.000+01:00","end_date":"2026-08-07T16:00:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"Due to temporary reduced staffing levels, we will be closing our phone and chat service from midday on Friday 7th August; this service will be available between 10am-12pm only.\r\nPlease note, our Libary helpdesk will remain open and is currently running from the temporary entrance in the Fairhurst building. "},"583":{"title":"Helpdesk temporarily located at the temporary library entrance on the ground floor of Fairhurst","post_date":"2026-08-06T12:32:35.407+01:00","start_date":"2026-08-06T12:00:00.000+01:00","end_date":"2026-08-07T16:00:00.000+01:00","status":"closed","affected_services":["JB Morrell Library Help Desk"],"message":"Due to noise disruption created by the Library entrance refurbishment works, we are temporarily running our Helpdesk service on the ground floor of the Fairhurst building by the temporary entrance to the library.\r\nThe desk will continue to be staffed 10am-4pm."},"581":{"title":"Library operating as self-service, Wednesday 5th August","post_date":"2026-08-03T14:19:01.537+01:00","start_date":"2026-08-05T08:00:00.000+01:00","end_date":"2026-08-05T23:59:00.000+01:00","status":"closed","affected_services":["JB Morrell Library Help Desk","Library Phone","Library Chat"],"message":"The Library will operate as self-service on Wednesday 5th August as the customer services team attend their away day. This will mean that the Helpdesk will be closed, and the online chat and phone services will be closed.\r\nThe builidings remain open as normal and our Reception desk will continue to be staffed at all times should you require any assistance. Alternatively, you can email your enquiry to lib-enquiry@york.ac.uk and we will get back to you as soon as we can."},"579":{"title":"No phone or chat service, 12pm-2pm, Friday 31st July","post_date":"2026-07-31T09:59:19.263+01:00","start_date":"2026-07-31T12:00:00.000+01:00","end_date":"2026-07-31T14:00:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"The Library online chat and phone service will operate between 10am-12pm \u0026 2pm-4pm on Friday 31st July. The Helpdesk will be open 10am-4pm and we will be responding to emails as normal."},"576":{"title":"Burton building closed from 5pm, Thursday 30th July","post_date":"2026-07-29T16:50:29.510+01:00","start_date":"2026-07-30T17:00:00.000+01:00","end_date":"2026-07-30T08:00:00.000+01:00","status":"closed","affected_services":["Family Study Room","Main Library"],"message":"Due to works relating to the Library entrance refurbishment, the Burton building will be closed from 5pm on Thursday 30th July and is planned to reopen at 8am on Friday 31st July.\r\nAffected study spaces are the Family Study Room and the Burton Reading Room. \r\nWe apologise for any inconvenience caused."},"575":{"title":"Morrell toilets temporarily closed for essential works","post_date":"2026-07-29T16:37:30.054+01:00","start_date":"2026-07-29T17:00:00.000+01:00","end_date":"2026-07-31T08:00:00.000+01:00","status":"closed","affected_services":["Morrell Toilets"],"message":"Due to essential drainage works, the Morrell toilets will close 5pm Wednesday 29th July and will reopen 8am Friday 31st July. Alternative toilets can be found on all floors of the Fairhurst and Burton buildings.\r\nAlternative accessible toilets are available on the ground and first floors of Fairhurst, and the ground floor of the Burton. \r\nWe apologise for any inconvenience caused."},"574":{"title":"Helpdesk closed, Thursday 30th July","post_date":"2026-07-29T16:26:31.799+01:00","start_date":"2026-07-30T10:00:00.000+01:00","end_date":"2026-07-30T16:00:00.000+01:00","status":"closed","affected_services":["JB Morrell Library Help Desk"],"message":"We have been notified that noise disruptive works will be taking place on the ground floor Morrell as part of the Library entrance refurbishment on Thursday 30th July. We have therefore taken the decision to close the Helpdesk on this date.\r\nOur online chat and phone services will continue to run 10am-4pm, and we will also be responding to email enquiries (lib-enquiry@york.ac.uk). Our Reception desk also remains staffed at all times."},"570":{"title":"Fairhurst toilets re-opened, Wednesday 29th July","post_date":"2026-07-27T08:15:15.940+01:00","start_date":"2026-07-28T08:00:00.000+01:00","end_date":"2026-07-30T23:59:00.000+01:00","status":"closed","affected_services":["Fairhurst Toilets"],"message":"The Fairhurst toilets are now all back open, with the exception of one toilet on the ground floor of the building. Maintenance works will continue outside the Fairhurst, but this should no longer cause disruption to the toilet facilities.\r\nThank you for your patience"},"569":{"title":"Access issues with ACS (American Chemical Society)","post_date":"2026-07-24T16:49:04.745+01:00","start_date":"2026-07-24T16:50:00.000+01:00","end_date":"2026-07-27T09:30:00.000+01:00","status":"closed","affected_services":["E-Resources"],"message":"ACS (American Chemical Society) are launching a new platform today (24th July) The platform is currently down, we may continue to see access issues over the weekend."},"568":{"title":"Library Phone \u0026 Chat reduced service 24/7/26","post_date":"2026-07-24T07:57:36.136+01:00","start_date":"2026-07-24T12:00:00.000+01:00","end_date":"2026-07-24T16:00:00.000+01:00","status":"closed","affected_services":["Library Phone"],"message":"Due to temporary reduced staffing levels, the Library phone service will not be available between 12pm-4pm today. Our regular chat service will continue as normal today and the Library Help desk will be open, 10am-4pm.Thank you for your understanding."},"566":{"title":"Changes to service hours - Thursday 23rd July","post_date":"2026-07-23T09:12:24.699+01:00","start_date":"2026-07-23T10:00:00.000+01:00","end_date":"2026-07-23T16:00:00.000+01:00","status":"closed","affected_services":["JB Morrell Library Help Desk","Library Phone","Library Chat"],"message":"The Library Helpdesk will be open between 12pm-4pm and the online chat and phone services will operate between 2pm-4pm on Thursday 23rd July. The Reception desk at the temporary Library entrance on the ground floor of Fairhurst remains staffed at all times."},"563":{"title":"Online chat and phone service closes at 2pm today","post_date":"2026-07-21T08:45:53.624+01:00","start_date":"2026-07-21T10:00:00.000+01:00","end_date":"2026-07-21T16:00:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"The online chat and phone service will run between 10am-2pm on Tuesday 21st July to support staff training. The Helpdesk (currently located on the ground floor of Fairhurst by the temporary Library entrance) opening hours remain unaffected, 10am-4pm."},"562":{"title":"No library phone service between 12 and 2pm","post_date":"2026-07-17T11:21:31.813+01:00","start_date":"2026-07-17T11:19:00.000+01:00","end_date":"2026-07-17T23:59:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"Please note that due to staffing issues we will be unable to offer our usual phone \u0026 webchat service today over the lunchtime period, midday until 2pm. We are still providing in-person support at the temporary helpdesk in the Fairhurst building, and we will reply to emails sent to lib-enquiry@york.ac.uk as soon as we can. Thank you for your patience. "},"561":{"title":"Phone and chat service operating 10am-12pm today","post_date":"2026-07-16T09:12:20.399+01:00","start_date":"2026-07-16T10:00:00.000+01:00","end_date":"2026-07-16T16:00:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"Due to temporary staffing shortages, our online chat and phone service will run between 10am-12pm today. The Helpdesk remains open 10am-4pm and we will continue to respond to emails (lib-enquiry@york.ac.uk).\r\nPlease also note that the Helpdesk is temporarily located by the temporary entrance to the Library on the ground floor of the Fairhurst building."},"560":{"title":"Library phone and online chat service operating 2pm-4pm, Wednesday 15th July","post_date":"2026-07-15T08:25:48.688+01:00","start_date":"2026-07-15T10:00:00.000+01:00","end_date":"2026-07-15T16:00:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"Due to temporary staffing shortages, we will be operating our online chat and phone services between 2pm-4pm, Wednesday 15th July. We will continue to respond to emails (lib-enquiry@york.ac.uk) and the Helpdesk remains open as normal, 10am-4pm.\r\nPlease also note that our Helpdesk is temporarily located at the temporary entrance on the ground floor of the Fairhurst building."},"559":{"title":"Hoarding works on the ground floor of Morrell","post_date":"2026-07-15T08:20:46.714+01:00","start_date":"2026-07-15T08:00:00.000+01:00","end_date":"2026-07-15T17:00:00.000+01:00","status":"closed","affected_services":["Main Library"],"message":"As we transition from phase 1 to phase 2 of the Library entrance refurbishment, the location of hoardings in the ground floor of the Morrell will be changing across today. During these works, please follow the designated pathways to the upper floors of the Morrell and to the Burton building.\r\nIf you have any access concerns, please contact our Reception team (01904324497) and we will be able to assist."},"556":{"title":"Section of second floor of Fairhurst inaccessible for painting works","post_date":"2026-07-13T16:51:47.139+01:00","start_date":"2026-07-16T08:00:00.000+01:00","end_date":"2026-08-03T08:00:00.000+01:00","status":"closed","affected_services":["Main Library"],"message":"The write on walls are being repainted as part of their maintenance. Consequently, a section of the second floor of the Fairhurst building will be inaccessible between Thursday 16th July and Monday 3rd August to allow the paint to cure.\r\nA small section in the far corner of the group study space on the first floor of Fairhurst will also be inaccessible during this time for painting."},"555":{"title":"We're temporarily moving our Helpdesk","post_date":"2026-07-13T10:46:52.928+01:00","start_date":"2026-07-15T10:00:00.000+01:00","end_date":"2026-07-22T16:00:00.000+01:00","status":"closed","affected_services":["JB Morrell Library Help Desk"],"message":"To support the transition of the Library Refurbishment from phase 1 to phase 2, the Library Helpdesk will operate by the temporary entrance on the ground floor of the Fairhurst (next to the temporary Reception desk). This will be in effect from Wednesday 15th July until approximately midweek w/c 20th July.\r\nOpening hours will remain the same and we will continue to answer emails, chats \u0026 phone calls, Monday-Friday, 10am-4pm.\r\nAfter this period, we will running our service from our new Helpdesk on the ground floor of Morrell!"},"543":{"title":"Morrell passenger lift briefly out of service for regular maintenance","post_date":"2026-07-01T14:51:34.408+01:00","start_date":"2026-07-01T14:50:00.000+01:00","end_date":"2026-07-01T14:50:00.000+01:00","status":"closed","affected_services":["Morrell Lift"],"message":"The main passenger lift in the Morrell is being serviced and will be unavailble for a short period this afternoon. Please call the reception phone on 01904 324497 if you need any assistance."},"542":{"title":"Library phone and chat service unavailable between midday and 2pm","post_date":"2026-06-29T09:24:46.713+01:00","start_date":"2026-06-29T09:23:00.000+01:00","end_date":"2026-06-29T23:23:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"Please note that due to staffing issues we will be unable to offer our usual phone service today. We are still providing webchat and in-person support at the helpdesk at JBM, and we will reply to emails sent to lib-enquiry@york.ac.uk as soon as we can. Thank you for your patience. "},"541":{"title":"No Library Phone and Chat Service midday until 2pm ","post_date":"2026-06-25T14:03:43.225+01:00","start_date":"2026-06-26T08:00:00.000+01:00","end_date":"2026-06-26T23:59:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"Please note that due to staffing issues we will be unable to offer our usual phone \u0026 webchat service during lunchtime between midday and 2pm.\r\nWe are still providing in-person support at the helpdesk at JBM, and we will reply to emails sent to lib-enquiry@york.ac.uk as soon as we can. Thank you for your patience. "},"540":{"title":"Library Phone \u0026 Chat service suspended 12pm-2pm, Thu 25th June","post_date":"2026-06-24T14:50:54.753+01:00","start_date":"2026-06-25T12:00:00.000+01:00","end_date":"2026-06-25T14:00:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"Our library phone and chat service will be suspended over the lunchtime period on Thursday 25th June, between 12pm-2pm due to staff shortages; this service will still be available 10am-12pm \u0026 2pm-4pm.Our in person Help Desk and email service (lib-enquiry@york.ac.uk) remain unaffected."},"538":{"title":"Library Phone \u0026 Chat service suspended 12pm-2pm, Wed 16th June","post_date":"2026-06-16T17:06:33.023+01:00","start_date":"2026-06-17T12:00:00.000+01:00","end_date":"2026-06-17T14:00:00.000+01:00","status":"closed","affected_services":["Library Phone","Library Chat"],"message":"Our library phone and chat service will be suspended over the lunchtime period on Wednesday 16th June, between 12pm-2pm, due to staff shortages; this service will be available 10am-12pm \u0026 2pm-4pm.\r\nOur in person Help Desk and email service (lib-enquiry@york.ac.uk) remain unaffected."},"535":{"title":"We're closing the Booklocker service at King's Manor","post_date":"2026-06-11T16:03:49.878+01:00","start_date":"2026-06-11T12:00:00.000+01:00","end_date":"2026-06-30T17:00:00.000+01:00","status":"closed","affected_services":["Book Delivery Service"],"message":"As part of the University’s move from King’s Manor across the summer, we will be closing the option to request items to the Booklocker on Wednesday 17th June. The final delivery date will be Thursday 18th June, and the locker will be emptied by Monday 22nd June for future removal.\r\n "},"534":{"title":"Noise disruptive works in Morrell during late evenings - 15/06-23/06","post_date":"2026-06-11T14:53:00.143+01:00","start_date":"2026-06-15T20:00:00.000+01:00","end_date":"2026-06-23T23:59:00.000+01:00","status":"closed","affected_services":["Main Library"],"message":"As part of the Morrell entrance refurbishment, significant works will be taking place in the evenings from 8pm between Monday 15th June and Tuesday 23rd June (with the exception of the weekend of 20th/21st June). We expect these works to cause noise disruption in the Morrell.\r\nApologies for any inconvenience caused.\r\n "}}