{"614":{"title":"The IT Support phone service will close at 3:15pm today","post_date":"2026-09-08T08:26:27.549+01:00","start_date":"2026-09-08T15:15:00.000+01:00","end_date":"2026-09-08T16:00:00.000+01:00","status":"closed","affected_services":["IT Support Phone"],"message":"Please note that the IT Support phone service will close at 3.15pm today.\r\nYou may continue to access help, or raise a case with us, by going to Contact IT Services."},"613":{"title":"Network Maintenance: Renewing network certificate","post_date":"2026-09-07T15:39:17.533+01:00","start_date":"2026-09-10T07:00:00.000+01:00","end_date":"2026-09-10T17:00:00.000+01:00","status":"upcoming","affected_services":["Wi-fi Authentication"],"message":"On Thursday 10 September (between 7.30am and 8am), we will make an essential change to the eduroam wifi network and campus wired network. This change affects all staff and students.\r\nTo maintain network security, we are renewing the certificate that ensures your devices securely connect to the network. This certificate validates that the network you are connecting to is provided by the University.\r\nYou may need to take action for your devices to continue connecting.\r\nMore information is available at https://support.york.ac.uk/s/article/September-2026-network-change."},"612":{"title":"Due to the large volume of student applicant cases, there will be delays in our ability to respond to your case.","post_date":"2026-09-04T08:28:59.088+01:00","start_date":"2026-09-04T08:24:00.000+01:00","end_date":"2026-09-07T17:00:00.000+01:00","status":"closed","affected_services":["IT Support Email"],"message":"Due to the large volume of student applicant cases, there will be delays in our ability to respond to your case. Thank you for your patience during this busy time of year. "},"605":{"title":"Essential network infrastructure maintenance - brief disruption to Wired and Wireless connectivity","post_date":"2026-08-28T13:49:07.362+01:00","start_date":"2026-09-04T04:15:00.000+01:00","end_date":"2026-09-18T04:45:00.000+01:00","status":"in_progress","affected_services":["Main Network","Wi-Fi Connectivity"],"message":"There will be network switch reboots over a two week period for essential system upgrades.\r\n- Reboot time: [at or around] 04:30- Reboot duration: approximately 4 minutes but should be no longer than 10 minutes.- Disruption: All wired and wifi connectivity in the local area for the duration of the reboot (i.e. 4 to 10 minutes)"},"602":{"title":"The IT Support team currently has a large number of IT requests and response times will be extended. However, IT issues/faults are being managed as normal.","post_date":"2026-08-27T09:04:18.613+01:00","start_date":"2026-08-27T09:05:00.000+01:00","end_date":"2026-08-27T17:00:00.000+01:00","status":"closed","affected_services":["IT Support Email"],"message":"The IT Support team currently has a large number of IT requests and response times will be extended. However, IT issues/faults are being managed as normal."},"599":{"title":"The IT Support team is currently managing a high volume of IT cases and there will be delays in our response.","post_date":"2026-08-24T09:34:43.717+01:00","start_date":"2026-08-24T09:33:00.000+01:00","end_date":"2026-08-26T17:00:00.000+01:00","status":"closed","affected_services":["IT Support Email"],"message":"The IT Support team is currently managing a high volume of IT cases and there will be delays in our response. We are currently prioritising incidents relating to new students. Thank you for your patience and understanding. If you have a query please do search our Help guides."},"598":{"title":"IT Support are currently managing a high volume of IT cases and there will be delays in our response.","post_date":"2026-08-24T09:22:33.220+01:00","start_date":"2026-08-24T09:18:00.000+01:00","end_date":"2026-08-24T09:18:00.000+01:00","status":"closed","affected_services":["IT Support Email"],"message":"The IT Support team is currently managing a high volume of IT cases and there will be delays in our response. We are currently prioritising incidents relating to new students. Thank you for your patience and understanding. If you have a query please do search our Help guides."},"594":{"title":"IT Support Drop-in Support unavailable","post_date":"2026-08-19T14:11:44.259+01:00","start_date":"2026-08-21T15:00:00.000+01:00","end_date":"2026-08-21T16:00:00.000+01:00","status":"closed","affected_services":["IT Drop-in Support"],"message":"Due to staff shortages, there will be no IT Support Drop-In Support from 3-4pm on Friday 21st August 2026.\r\nHowever, you can still contact IT Support for help, or to raise an issue, by visiting Contact IT Services."},"592":{"title":"Core Network Maintenance","post_date":"2026-08-18T11:39:22.017+01:00","start_date":"2026-08-27T08:00:00.000+01:00","end_date":"2026-08-27T11:00:00.000+01:00","status":"closed","affected_services":["Main Network"],"message":"We will be carrying out some changes on the core network, some disruption is possible."},"589":{"title":"The IT Support phone service will close at 15:15pm today","post_date":"2026-08-11T13:43:02.090+01:00","start_date":"2026-08-11T15:15:00.000+01:00","end_date":"2026-08-11T16:00:00.000+01:00","status":"closed","affected_services":["IT Support Phone"],"message":"Please note that the IT Support phone service will close at 3.15pm today.\r\nYou may continue to access help, or raise a case with us, by going to Contact IT Services."},"588":{"title":"Extended response times for issues and requests raised with IT Services","post_date":"2026-08-10T09:47:04.303+01:00","start_date":"2026-08-10T09:45:00.000+01:00","end_date":"2026-08-14T17:00:00.000+01:00","status":"closed","affected_services":["IT Support Email"],"message":"The IT Support team is operating with reduced staff and supporting Confirmation \u0026 Clearing this week. There will be extended response times for issues and requests raised with us. We are prioritising urgent issues and appreciate your patience during this time. Please do find help guides and answers to many queries on our IT Help page."},"586":{"title":"No Afternoon IT Support Drop-Ins","post_date":"2026-08-07T11:14:37.614+01:00","start_date":"2026-08-07T14:00:00.000+01:00","end_date":"2026-08-07T16:00:00.000+01:00","status":"closed","affected_services":["IT Drop-in Support"],"message":"Due to short staff and high case volumes, there will be no IT Support Drop-In's this afternoon. Please log a case on our support portal https://it-help.york.ac.uk/ if you require assistance, thank you."},"582":{"title":"VLE maintenance requiring downtime","post_date":"2026-08-04T16:31:16.702+01:00","start_date":"2026-08-05T06:00:00.000+01:00","end_date":"2026-08-05T09:00:00.000+01:00","status":"closed","affected_services":["Yorkshare VLE"],"message":"On Wednesday 5th August 2026 between 06:00 and 09:00 BST, Learn VLE will undergo maintenance which will make it unavailable to all staff and students. This means that you will not be able to log in to the VLE to view the content within. This includes module and assessment material which are hosted within the VLE."},"580":{"title":"IT Support - extended time to resolve issues and requests.","post_date":"2026-08-03T09:26:30.195+01:00","start_date":"2026-08-03T09:30:00.000+01:00","end_date":"2026-08-07T17:00:00.000+01:00","status":"closed","affected_services":["IT Support Email"],"message":"The IT Support team has much reduced staffing this week and a high level of logged issues and requests. We will prioritise issues but our response time will be increased for issues and requests. We aim to make all communication channels available (including Phone and In-person support). Any changes to this will be communicated."},"577":{"title":"Core Network Maintenance","post_date":"2026-07-30T09:53:22.456+01:00","start_date":"2026-07-30T09:30:00.000+01:00","end_date":"2026-07-30T11:30:00.000+01:00","status":"closed","affected_services":["Main Network"],"message":"We will be carrying out some changes on the core network, some disruption is possible."},"573":{"title":"Core Network Maintenance","post_date":"2026-07-29T15:04:09.297+01:00","start_date":"2026-07-30T08:00:00.000+01:00","end_date":"2026-07-30T09:30:00.000+01:00","status":"closed","affected_services":["Main Network"],"message":"We will be carrying out some changes on the core network, some disruption is possible. "},"572":{"title":"Network Maintenance in Music and Sally Baldwin","post_date":"2026-07-29T10:41:14.454+01:00","start_date":"2026-07-30T07:00:00.000+01:00","end_date":"2026-07-30T08:00:00.000+01:00","status":"closed","affected_services":["Wi-fi Authentication","Building Network","Wi-Fi Connectivity"],"message":"Further to the Network outage on Tuesday 28th July we will be rebooting the network router in MRC. This will affect the wired and wifi network in Music and Sally Baldwin areas."},"571":{"title":"IT Support Drop-In service unavailable","post_date":"2026-07-28T12:28:46.775+01:00","start_date":"2026-07-30T10:00:00.000+01:00","end_date":"2026-07-31T16:00:00.000+01:00","status":"closed","affected_services":["IT Drop-in Support"],"message":"Please note that due to staff absence, and the relocation of the IT Support Consultation Space to the 2nd floor Harry Fairhurst building, the IT Support Drop-In service will be unavailable on Thursday 30th and Friday 31st July 2026.  However, you can still contact IT Support for help or to raise an issue by visiting Contact IT Services."},"567":{"title":"Optional Modules is not available during the UCAS Embargo","post_date":"2026-07-23T10:00:07.369+01:00","start_date":"2026-08-06T16:00:00.000+01:00","end_date":"2026-08-13T08:00:00.000+01:00","status":"closed","affected_services":["Optional Modules"],"message":"While we are in the UCAS embargo period, Optional Modules will not be available."},"558":{"title":"Check In Downtime - 24th July 2026","post_date":"2026-07-14T11:33:47.667+01:00","start_date":"2026-07-24T00:00:00.000+01:00","end_date":"2026-07-26T00:00:00.000+01:00","status":"closed","affected_services":["Check-In Student"],"message":"Check In will be unavailable on Friday 24th July for its annual data rollover. The system will be available again on Monday 27th July 2026.\r\nIt will impact both Check In Student and Staff"},"557":{"title":"The IT Support phone service will close at 3.15pm today.","post_date":"2026-07-14T09:18:10.597+01:00","start_date":"2026-07-14T15:15:00.000+01:00","end_date":"2026-07-14T16:00:00.000+01:00","status":"closed","affected_services":["IT Support Phone"],"message":"Please note that the IT Support phone service will close at 3.15pm today.\r\nYou may continue to access help, or raise a case with us, by going to Contact IT Services."},"546":{"title":"VPN maintenance","post_date":"2026-07-06T09:47:06.271+01:00","start_date":"2026-07-09T19:00:00.000+01:00","end_date":"2026-07-09T21:00:00.000+01:00","status":"closed","affected_services":["VPN (GlobalProtect)"],"message":"We will be performing scheduled maintenance on the University VPN service. During the advertised times, the service will be unavailable.\r\nWe apologise for any inconvenience caused."},"545":{"title":"Web CMS Upgrade","post_date":"2026-07-03T14:45:53.196+01:00","start_date":"2026-07-06T09:00:00.000+01:00","end_date":"2026-07-07T16:00:00.000+01:00","status":"closed","affected_services":["Web CMS (TerminalFour)"],"message":"The web CMS will be unavailable whilst we carry out a minor upgrade.\r\nLive web pages will not be affected as we update the system.\r\nIf you have any questions about the upgrade, contact us at communications-support@york.ac.uk."},"539":{"title":"Print Service Downtime","post_date":"2026-06-17T16:15:55.240+01:00","start_date":"2026-06-23T16:00:00.000+01:00","end_date":"2026-06-23T17:00:00.000+01:00","status":"closed","affected_services":["Campus Printing"],"message":"Print Service Downtime due to SQL Server Upgrade"},"537":{"title":"Filestore upgrade","post_date":"2026-06-12T11:02:55.495+01:00","start_date":"2026-06-16T07:00:00.000+01:00","end_date":"2026-06-16T09:00:00.000+01:00","status":"closed","affected_services":["UserFS (M: and H: drives)"],"message":"We are upgrading our central file servers on Tuesday 16 June between 7am and 9am.\r\nSeveral filestores and services will be unavailable for approximately two minutes during this time. The affected services include:\r\nUserFS\r\nBusiness Enterprise systems (YIMS)\r\nYorkWeb\r\nOracle\r\nMySQL\r\nPostgres\r\nMSSQL\r\nWe apologise if this disrupts your work"}}