University of York Service Status - Salesforce Service Interruption

Salesforce Service Interruption
Wed Sep 16 2026 - 11:20:34

Salesforce is currently working to resolve an ongoing service disruption. Based on our initial testing, incoming emails continue to arrive, and Cases are being generated and updated as expected despite current system instability. Additionally, outbound emails can still be dispatched from Salesforce, though functionality remains highly unreliable.

Recommended Actions

* Check team mailboxes: Monitor mailboxes for urgent inquiries and reply directly via Gmail.

* Follow up in Salesforce: Once service stabilises, review your team’s queues to update and close Cases handled through Gmail.

Salesforce Service Interruption
Wed Sep 16 2026 - 13:42:22

* Salesforce are rolling out a fix on a region by region basis, our instance still appears unstable.

* We have no firm ETA on when the platform will be available again, but we will keep you updated as things continue to progress.

Salesforce service interruption
Wed Sep 16 2026 - 14:02:30

A fix for today's service outage has been deployed by Salesforce, and the system appears to be working normally. Incoming enquiries via email and Formstack appear to have been generated normally; however, we recommend cross-checking your team mailbox against Salesforce Case records to confirm no messages were missed.

Recommended Actions:

* Verify mailbox activity: Review all emails delivered to your team mailbox today.
* Audit Salesforce queue: Cross-reference Cases in your team’s queue to verify that all inquiries have been logged.

If you are still experiencing issues with Salesforce, please:

* Log out and back in
* If issues persist, please contact IT Services.