Book Delivery Service delays

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Incident Status
Identified
Affected Services
Incident Updates
Book Delivery Service delays
Mon Jun 23 2025 - 13:49:24

We are currently experiencing delays with our Book Delivery Service that is affecting both of our Pick Up Locations (King's Manor & Ron Cooke Hub).

We are looking to resolve this issue as soon as possible. In the meantime, if you are able, the quickest way to borrow an item will be to retrieve it from the JB Morrell Library.

Further delays expected
Fri Jun 27 2025 - 11:48:50

We are unfortunately expecting delays with our Book Delivery Service to continue over the weekend. These delays are also impacting the delivery of staff paper requests and the speed in which we can empty Book Drops and return items.

If you have any questions or concerns, please contact us (lib-enquiry@york.co.uk).

Book Delivery Service delays - contingencies in place
Wed Jul 9 2025 - 08:34:54

The delays to our Book Delivery Service, Paper delivery service, and Book drop collection service are unfortunately ongoing. 

Though we do not yet have a timeframe of when we can expect these issues to be resolved, we have contingencies in place to deliver requests and collect returned items.

The request option on YorSearch remains switched off to manage the backlog of deliveries. If you have any questions on any alternative ways of accessing resources, please contact us (lib-enquiry@york.ac.uk).