Salesforce

The University's support & case management system
> Salesforce
Current Status
No Issues
48 Day Availability History
Open Service Announcements

No open service announcements can be found for Salesforce

Resolved Service Announcements
Duo Authentication Issues Resolved
We are seeing a repeat of the issues observed last week in relation to Duo Two Factor. This incident...
August 21, 2024 07:41
Duo Issues Resolved
We are currently experiencing further issues with Duo MFA and are currently investigating. This is ...
August 15, 2024 09:12
Duo Authentication Issues Resolved
We are seeing issues with Duo Two Factor at the moment, affecting authentications to a number of Uni...
August 14, 2024 06:36
Duo Authentication Issues Resolved
We are seeing issues with Duo Two Factor at the moment, affecting authentications to a number of Uni...
May 14, 2024 09:40
Issue creating new cases Resolved
We are investigating an issue with creating new cases in Salesforce. Cases created via the Salesfor...
January 23, 2024 14:49
Duo Authentication Issues Resolved
We have identified an issue Duo two factor authentication and are working towards a resolution. Fur...
August 21, 2023 13:35
  Salesforce Maintenance Closed
We will be performing scheduled maintenance on this service. During the advertised times, the servic...
From: May 04, 2023 17:00
Ends: May 04, 2023 18:00
Support Portal - "Your connection isn't private" Resolved
Our Support Portal link (https://support.york.ac.uk) is currently not working due to an issue with t...
November 01, 2022 11:19
  Core IT Infrastructure Upgrade Closed
On Tuesday 17 May, between 7.30am and 9am, we will be upgrading our central load balancers, a critic...
From: May 17, 2022 06:30
Ends: May 17, 2022 08:00
Salesforce - Performance degradation Resolved
There is currently an issue with Salesforce. They have updated their status page to confirm that the...
March 17, 2022 09:21
Issues with various services Resolved
We are currently investigating and will provide further updates shortly.
December 15, 2021 15:51
  Core IT infrastructure upgrade - Systems at risk Closed
On Monday 13 December, between 7.30am and 9am, we will be upgrading our central F5 load balancers, w...
From: December 13, 2021 07:30
Ends: December 13, 2021 09:00