Identity Manager: slow to respond

Incident Status
Resolved
Affected Services
Incident Updates
Identity Manager: slow to respond
Tue Apr 2 2024 - 09:51:50

We are investigating issues with the Identity Manager password management tool (idm.york.ac.uk) responding slowly when trying to change or reset passwords.

We will provide further updates as soon as possible.

Resolved and monitoring
Tue Apr 2 2024 - 11:03:02

We have now resolved the issue and the service is now responding as normal.

We will continue to monitor the service in case the issue returns.

Resolved
Thu Apr 4 2024 - 14:47:39

We do not anticipate any further issues with this service.

The issues are now resolved.