IT Service Announcements

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IT Service Announcements
Issue with Campus Explore feature on the MyUoY app Investigating
We are investigating an issue on the MyUoY app which is preventing the Campus Explore feature from l...
February 20, 2025 13:41
Duo issues Resolved
There is currently an issue with Duo causing SMS/Phone Call delivery failures.  Duo are aware and a...
February 13, 2025 19:16
e:Vision unavailable Resolved
We are currently investigating an issue with e:Vision, and will provide further updates shortly.
February 13, 2025 10:47
Issues accessing campus resources Resolved
We are aware of some external users facing difficulty accessing services such as the VPN and Shibbol...
February 05, 2025 09:03
The Skillsforge to SITS integration (meeting data) is currently broken. Resolved
The Skillsforge to SITS integration (meeting data) is currently broken.  We're working to resolve th...
January 24, 2025 08:45
Main website down Resolved
Our main www.york.ac.uk website is currently down. We are currently investigating and will provide ...
January 23, 2025 07:41
There is currently an issue with the IT Support phone service Resolved
There is currently an issue with the IT Support phone service meaning we cannot receive calls. Pleas...
December 18, 2024 09:47
There is currently an issue affecting access to Microsoft 365 apps on the web. Resolved
Title: Some users in Europe may be unable to access their Microsoft 365 apps for the web User impac...
December 10, 2024 11:52
Viking firewall issues Resolved
The Viking firewall is being upgraded.  Access to Viking will be intermittent.  Your jobs should con...
November 21, 2024 07:51
Campus-wide connectivity issues Resolved
Our teams are currently investigating a campus-wide network connectivity issue. Further updates wil...
November 19, 2024 07:55
The Accommodation Adverts System is temporarily unavailable Resolved
The Accommodation Adverts System is temporarily unavailable and IT Services is working to resolve th...
November 07, 2024 11:20
IT Support Phone service unavailable this afternoon Resolved
The IT Support Phone service will not be available between 2.00-4.00pm this afternoon due to staff s...
October 14, 2024 11:01
Wiki 429 Errors Resolved
We are observing issues with some users unable to access the wiki when they are not logged in, where...
October 02, 2024 08:19
IT Support telephone service unavailable Resolved
We do not anticipate any further issues with this service. The issues are now resolved.
September 13, 2024 13:36
IT Support telephone service unavailable Resolved
The IT Support telephone service will be unavailable today ( Monday 9 September) due to staff shorta...
September 09, 2024 10:20
Issues with accessing www.york.ac.uk from on-campus (wifi only) Resolved
We are seeing issues with accessing www.york.ac.uk from on-campus (wifi only), wired is working fine...
September 05, 2024 10:10
Duo Authentication Issues Resolved
We are seeing a repeat of the issues observed last week in relation to Duo Two Factor. This incident...
August 21, 2024 07:41
Slow access to support.york.ac.uk Resolved
There is currently an issue with support.york.ac.uk. You may find that pages load slowly when browsi...
August 19, 2024 09:46
Duo Issues Resolved
We are currently experiencing further issues with Duo MFA and are currently investigating. This is ...
August 15, 2024 09:12
Duo Authentication Issues Resolved
We are seeing issues with Duo Two Factor at the moment, affecting authentications to a number of Uni...
August 14, 2024 06:36
IT Support Telephone Service unavailable 31 July from 2:20pm Resolved
The IT Support Telephone service is unavailable today due to a staff shortage. We will have IT Serv...
July 31, 2024 13:28
Global IT issues affecting University services Resolved
We are aware of the global IT outage and are currently investigating whether any of our systems are ...
July 19, 2024 08:05
Identity Manager: slow to respond Resolved
We're investigating issues with the Identity Manager password management tool (idm.york.ac.uk) being...
July 09, 2024 08:42
Student IT accounts - email being received notifying of account closure Resolved
The Student Records team has notified IT Services that there is currently an issue with students rec...
June 21, 2024 15:17
Issues with Duo Resolved
We are investigating an issue with Duo which is preventing login to a range of services.
June 18, 2024 07:06
IT Support telephone service unavailable Resolved
The IT Support telephone service will be unavailable on Wednesday 12 June from 09:50 until 12:00 due...
June 12, 2024 08:12
IT Support telephone Service unavailable Resolved
The IT Support Telephone service will be unavailable on  Tuesday 11 June PM due to staff shortages. ...
June 11, 2024 08:35
Viking issues Resolved
Viking is currently having issues, and it looks like users are unable to login.  The Viking team is ...
May 23, 2024 14:06
Duo Authentication Issues Resolved
We are seeing issues with Duo Two Factor at the moment, affecting authentications to a number of Uni...
May 14, 2024 09:40
Parking permits system issue Resolved
There is currently an issue with the online parking permits system. You may encounter the error mess...
April 10, 2024 08:49
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