Issue with Loyalty and Library cards in the MyUoY app

> IT Incidents > Issue with Loyalty and Library cards in the MyUoY app
Incident Status
Resolved
Affected Services
Incident Updates
Issue with Loyalty and Library cards in the MyUoY app
Tue Sep 23 2025 - 10:34:27

We are investigating an issue which occurred for users of the MyUoY app yesterday (Monday 22 September). Users were seeing error messages when the app was attempting to load the Library and Loyalty cards. While this seems to have resolved overnight, we are in the process of investigating so that we can prevent this from occurring again.

Issue with Loyalty and Library cards in the MyUoY app
Wed Sep 24 2025 - 10:27:20

Some users may be temporarily experiencing issues with the loading of Loyalty and Library card data (points and loans). We're aware and hope to resolve the issue as soon as possible.

Issue with Loyalty and Library cards in the MyUoY app
Fri Sep 26 2025 - 15:38:59

The majority of users are not seeing error messages and their cards should be displaying correctly, but we are continuing to monitor the situation. The team is working on a solution in the background which we hope to deploy as soon as we can.

Resolved - Issue with Loyalty and Library cards in the MyUoY app
Wed Oct 1 2025 - 10:08:09

The issue with Loyalty and Library cards in the MyUoY app has now been resolved.