Network connectivity issues

Incident Status
Resolved
Affected Services
Incident Updates
Network connectivity issues
Thu Oct 9 2025 - 11:05:36

We are currently investigating issues with network connectivity & authentication and will provide further updates shortly.

Network connectivity issues
Thu Oct 9 2025 - 11:41:44

We believe the issue is mainly affecting wired connections. As a work around, we suggest unplugging the wired network and using the WiFi. When connecting to eduroam, you may need to accept the new certificate if prompted.

If you are asked to enter your credentials, please enter username in the format - abc123@york.ac.uk

Network connectivity issues
Thu Oct 9 2025 - 12:10:11

If you receive a popup to "Continue connecting.." please click 'Connect' to continue. Further instructions will follow once we have identified the root cause.

Network connectivity issue
Thu Oct 9 2025 - 12:58:59

We have now resolved the network connectivity issue and will continue to monitor our network.

Network connectivity issues
Thu Oct 9 2025 - 16:49:57

This issue has now been resolved.

Please accept our apologies for any inconvenience caused.