Campus network issues

Incident Status
Resolved
Affected Services
Incident Updates
Campus network issues
Thu Jan 20 2022 - 13:04:23

There's an issue with the campus wifi network which is preventing lots of devices from connecting properly. We're investigating the problem.

Investigating
Thu Jan 20 2022 - 14:09:14

We're continuing to investigate the issue with the campus wifi network as a priority. We apologise for the inconvenience caused.

Investigating
Thu Jan 20 2022 - 16:53:59

The network issue is ongoing. Wifi connections & some wired connections are affected. Other University services, such as e:Vision, are also impacted. We're working to resolve the problem as soon as possible. Thank you for your patience and we apologise for the inconvenience.

Ongoing Issues
Thu Jan 20 2022 - 18:15:50

We are aware of further instability on the network and are still working towards a resolution.

Ongoing issue
Thu Jan 20 2022 - 21:20:34

The network issue is ongoing and our teams are still working hard to resolve this.

Wifi connections, some wired connections & the VPN are affected. Other University services, such as e:Vision, are also impacted. We're working to resolve the problem as soon as possible. Thank you for your patience and we apologise for the inconvenience

Monitoring issue
Thu Jan 20 2022 - 22:42:35

The majority of services are back up but should be considered "at risk" overnight.

Our teams will continue the investigation in the morning.

Please contact itsupport@york.ac.uk if you have any ongoing issues

Work planned
Fri Jan 21 2022 - 15:27:26

Although the network continues to be stable today we still have significant underlying issues that need to be resolved. Non-service affecting investigations continue to take place throughout the day. Our priority is to protect graduation and therefore further work is paused until 17:45 today.

 

We currently plan to take action that carries a level of increased risk to all services from 17:45 and although we do not expect any specific services to be affected we cannot be sure that will be the case due to the nature of the work involved.

 

We are anticipating that the work currently planned for this evening should be completed by around 20:00, although that will depend on the outcome of the planned work.

Further Network Issues
Fri Jan 21 2022 - 18:29:13

This evening’s planned work to the core network has resulted in a number of issues to services.

We continue to investigate the causes and we working to restore services as soon as we can. 

Apologies for any inconvenience this will have caused. Further updates to follow.

Network issues
Fri Jan 21 2022 - 19:54:55

Our work for this evening is complete, and the network appears much happier. There are a few residual issues, please continue to check the status board for details, and report any issues to IT support.

Issues Resolved
Wed Jan 26 2022 - 17:19:32

We do not anticipate any further problems with the core network and consider the issues resolved.