GlobalProtect - "You are not authorized" error

Incident Status
Affected Services
Incident Updates
GlobalProtect - "You are not authorized" error
Wed Jul 13 2022 - 08:56:06

We've received reports that some people are receiving an error message when trying to connect to the GlobalProtect VPN:

"Connection Failed. You are not authorized to connect to GlobalProtect Portal."

We're investigating the problem.

Issue identified and fix applied
Wed Jul 13 2022 - 09:30:04

We think we've identified the issue and fixed it. It looks like this particular issue will have affected postgraduates specifically.

If you've been having problems connecting to the GlobalProtect VPN, please try again now. If you're still having problems, let us know.

We apologise for the disruption.

Wed Jul 13 2022 - 11:32:51

We do not anticipate any further issues with this service.

The issues are now resolved.