Printing issue

> IT Incidents > Printing issue
Incident Status
Resolved
Affected Services
Incident Updates
Printing issue
Tue Jan 17 2023 - 10:50:53

We're investigating an issue with the York Print Plus service.

You might encounter issues sending documents to print, or see an error message inside the Print Deploy client:

"Well this is awkward
The Print Deploy client can't find its servers! Check your network connection and click Try again."

If you enounter this issue, please try using ePrint in the meantime: 

ePrint - IT Services, University of York

Print service restored
Tue Jan 17 2023 - 12:56:18

The issue appears to have been caused by a issue with a software update.

We have restored the Print Deploy service however we are continuing to monitor it. Your device should reconnect automatically, if not then try logging out/back in, or a restart your device. You should then be able to print normally.

We will raise this problem of the failed update with our supplier.

Print service issue
Thu Jan 19 2023 - 16:07:29

The issue with the print service is now resolved.