Intermittent issues accessing e:Vision

Incident Status
Resolved
Affected Services
Incident Updates
Intermittent issues accessing e:Vision
Wed Apr 26 2023 - 17:17:49

We are aware of intermittent issues accessing e:Vision.

Our teams are continuing to monitor the situation. However, e:Vision is to be considered at-risk until further notice.

Supplier confirms known issue
Fri Apr 28 2023 - 13:23:39

The supplier of e:Vision has confirmed that this is a known issue and they are actively working on a fix.

Provisional resolution
Fri May 5 2023 - 09:06:49

Our software supplier have provided a fix for this issue. Testing has been completed by Student Systems and the fix applied to the Live service. Indications are that this has already resolved a number of other similar issues.

We continue to monitor for further issues.

Resolved
Wed May 10 2023 - 12:49:45

Monitoring of the system since the fix was applied has raised no further issues. This is now resolved.