Library chat service unavailable

Maintenance Status
Complete
Affected Services
When?
March 31, 2025 08:00 to April 01, 2025 23:59
Maintenance Overview
Library chat service unavailable
Mon Mar 31 2025 - 08:37:03

Please note that due to staffing issues we will be unable to offer our usual webchat service today. Any chats will default to our helpful Library chatbot (with the option to speak to Librarians around the world for general enquiries).

We are still providing in-person support at the helpdesk at JBM and King's Manor for urgent and complex issues, and we will reply to urgent emails sent to lib-enquiry@york.ac.uk as soon as we can. Thank you for your patience. 

Maintenance Window Open
Mon Mar 31 2025 - 08:00:00
This maintenance has started.
Maintenance Window Closed
Tue Apr 1 2025 - 23:59:00
This maintenance has completed.