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Library Chat
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Library
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Library Chat
About this service
Chat to us, staffed by Library staff 10-12 and 2-4, Monday to Friday, or our friendly Chatbot
Current Status
No Issues
Open Service Announcements
0
No open service announcements can be found for
Library Chat
Resolved Service Announcements
No phone or chat service, midday until 2pm on Friday 2nd October.
Closed
Maintenance
From October 02, 2026 09:29 · Ends October 02, 2026 23:59
No online chat or phone service, 12 until 2pm, Wednesday 30th September
Closed
Maintenance
From September 30, 2026 09:54 · Ends September 30, 2026 23:59
No online chat or phone service, 12pm-2pm, Friday 25th September
Closed
Maintenance
From September 25, 2026 12:00 · Ends September 25, 2026 14:00
No online chat or phone service, 12pm-2pm, Thursday 24th September
Closed
Maintenance
From September 24, 2026 12:00 · Ends September 24, 2026 14:00
No phone or chat service, 12pm-2pm, Wednesday 9th September
Closed
Maintenance
From September 09, 2026 12:00 · Ends September 09, 2026 14:00
No phone or chat service, 12pm-2pm, Tuesday 8th September
Closed
Maintenance
From September 08, 2026 12:00 · Ends September 08, 2026 14:00
No phone or chat service, Midday-2pm, Thursday 27th August
Closed
Maintenance
From August 27, 2026 11:51 · Ends August 27, 2026 23:59
11am Helpdesk opening, Tue 25th Aug
Closed
Maintenance
From August 25, 2026 11:00 · Ends August 25, 2026 16:00
No online chat or phone service 12pm-2pm, Thu 20th Aug & Fri 21st Aug
Closed
Maintenance
From August 20, 2026 10:00 · Ends August 21, 2026 16:00
Phone or chat service suspended between 12pm-2pm, Wednesday 19th August
Closed
Maintenance
From August 19, 2026 12:00 · Ends August 19, 2026 14:00
Library Phone & Chat available until midday only, Friday 7th August
Closed
Maintenance
From August 07, 2026 12:00 · Ends August 07, 2026 16:00
Library operating as self-service, Wednesday 5th August
Closed
Maintenance
From August 05, 2026 08:00 · Ends August 05, 2026 23:59
No phone or chat service, 12pm-2pm, Friday 31st July
Closed
Maintenance
From July 31, 2026 12:00 · Ends July 31, 2026 14:00
Changes to service hours - Thursday 23rd July
Closed
Maintenance
From July 23, 2026 10:00 · Ends July 23, 2026 16:00
Online chat and phone service closes at 2pm today
Closed
Maintenance
From July 21, 2026 10:00 · Ends July 21, 2026 16:00
No library phone service between 12 and 2pm
Closed
Maintenance
From July 17, 2026 11:19 · Ends July 17, 2026 23:59
Phone and chat service operating 10am-12pm today
Closed
Maintenance
From July 16, 2026 10:00 · Ends July 16, 2026 16:00
Library phone and online chat service operating 2pm-4pm, Wednesday 15th July
Closed
Maintenance
From July 15, 2026 10:00 · Ends July 15, 2026 16:00
Library phone and chat service unavailable between midday and 2pm
Closed
Maintenance
From June 29, 2026 09:23 · Ends June 29, 2026 23:23
No Library Phone and Chat Service midday until 2pm
Closed
Maintenance
From June 26, 2026 08:00 · Ends June 26, 2026 23:59
Library Phone & Chat service suspended 12pm-2pm, Thu 25th June
Closed
Maintenance
From June 25, 2026 12:00 · Ends June 25, 2026 14:00
Library Phone & Chat service suspended 12pm-2pm, Wed 16th June
Closed
Maintenance
From June 17, 2026 12:00 · Ends June 17, 2026 14:00
The Library Helpdesk closed morning of Wed 10th June
Closed
Maintenance
From June 10, 2026 08:00 · Ends June 10, 2026 14:00
No library phone or chat service
Closed
Maintenance
From June 03, 2026 12:09 · Ends June 03, 2026 23:59
Online chat and phone service will close at 12pm, Wed 3rd June
Closed
Maintenance
From June 03, 2026 12:00 · Ends June 01, 2026 16:00
Library Phone & Chat service suspended 12pm-2pm today
Closed
Maintenance
From May 28, 2026 12:00 · Ends May 28, 2026 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From May 22, 2026 12:00 · Ends May 22, 2026 14:00
Library phone and chat off 12pm-2pm today
Closed
Maintenance
From May 07, 2026 12:00 · Ends May 07, 2026 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From April 22, 2026 12:00 · Ends April 22, 2026 14:00
Library chat & phone service is unavailable between 12pm-2pm across the following three days
Closed
Maintenance
From April 14, 2026 12:00 · Ends April 16, 2026 14:00
Library Phone & Chat service off between 12pm & 2pm today.
Closed
Maintenance
From April 02, 2026 12:00 · Ends April 02, 2026 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From March 31, 2026 12:00 · Ends March 31, 2026 14:00
No phone or chat service available between 12pm-2pm, w/c 9th March
Closed
Maintenance
From March 09, 2026 09:00 · Ends March 13, 2026 17:00
Library Help desk phone and chat service unavailable today
Closed
Maintenance
From March 06, 2026 08:38 · Ends March 06, 2026 23:59
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From March 05, 2026 12:00 · Ends March 05, 2026 14:00
No phone or chat service today, Wed 4th March
Closed
Maintenance
From March 04, 2026 10:00 · Ends March 04, 2026 16:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From March 02, 2026 12:00 · Ends March 02, 2026 14:00
Library helpdesk: Phone and chat service unavailable 12 noon until 2pm
Closed
Maintenance
From February 20, 2026 09:00 · Ends February 20, 2026 23:59
Library Phone & Chat service unavailable today, 3rd Feb, between 12pm - 2pm
Closed
Maintenance
From February 03, 2026 12:00 · Ends February 03, 2026 14:00
Library Phone & Chat service not available today, 12pm - 2pm
Closed
Maintenance
From January 21, 2026 12:00 · Ends January 21, 2026 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From January 13, 2026 12:00 · Ends January 13, 2026 14:00
Library Helpdesk: Online Chat and Phone service unavailable Tue 23rd Dec
Closed
Maintenance
From December 23, 2025 10:00 · Ends December 23, 2025 16:00
Library Helpdesk: Online Chat and Phone service unavailable Tue 16th Dec
Closed
Maintenance
From December 15, 2025 10:00 · Ends December 15, 2025 16:00
Library services over winter vacation period
Closed
Maintenance
From December 15, 2025 09:00 · Ends January 05, 2026 09:00
Library services over winter vacation period
Closed
Maintenance
From December 15, 2025 09:00 · Ends January 05, 2026 09:00
Helpdesk opening at 10.30am, Fri 12th Dec
Closed
Maintenance
From December 12, 2025 10:00 · Ends December 12, 2025 10:30
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From December 09, 2025 12:00 · Ends December 09, 2025 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From December 05, 2025 12:00 · Ends December 05, 2025 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From December 04, 2025 12:00 · Ends December 04, 2025 14:00
No Library Phone or Chat Service 12noon until 2pm on 1 December
Resolved
Incident
December 01, 2025 08:52
Phones and Chat Unavailable until 2pm Wednesday 26th Nov
Closed
Maintenance
From November 26, 2025 10:00 · Ends November 26, 2025 12:00
No Library Phone or Chat Service 12noon until 2pm
Closed
Maintenance
From November 19, 2025 09:00 · Ends November 19, 2025 17:00
Reduced Help Desk Phone & Chat Service: 05/11/25
Closed
Maintenance
From November 05, 2025 12:00 · Ends November 05, 2025 14:00
Reduced Help Desk Phone & Chat Serivce 30/10/25
Closed
Maintenance
From October 30, 2025 12:00 · Ends October 30, 2025 14:00
No Library phone or chat service, 12pm-2pm
Closed
Maintenance
From October 23, 2025 12:00 · Ends October 23, 2025 14:00
No Library phone or chat service, 12pm-2pm
Closed
Maintenance
From October 14, 2025 12:00 · Ends October 14, 2025 14:00
Temporary pause in Library Phone and Chat Service today 12.30pm-2pm
Closed
Maintenance
From September 30, 2025 12:30 · Ends September 30, 2025 14:00
No Library Phone or Chat Service today 12pm-2pm
Closed
Maintenance
From September 24, 2025 12:00 · Ends September 24, 2025 14:00
Library Helpdesk: No phones and change in online chat hours, Wed 3rd Sept
Closed
Maintenance
From September 03, 2025 10:00 · Ends September 01, 2025 16:00
Library Helpdesk: No phones and change in online chat hours, 02/09-03/09
Closed
Maintenance
From September 02, 2025 10:00 · Ends September 03, 2025 16:00
Library Helpdesk: No phones and change in online chat hours, 26/06-27/08
Closed
Maintenance
From August 26, 2025 10:00 · Ends August 27, 2025 17:00
Library open as self-service for Bank Holiday - Mon 25th Aug
Closed
Maintenance
From August 25, 2025 08:00 · Ends August 25, 2025 23:59
Helpdesk, Chat & Phone service late opening - 10.30am Fri 22nd Aug
Closed
Maintenance
From August 22, 2025 10:00 · Ends August 22, 2025 10:30
Chat & Phone service early closure - 3pm Wed 20th Aug
Closed
Maintenance
From August 20, 2025 15:00 · Ends August 20, 2025 16:00
No Library Phone or Chat Service 12 noon until 2pm.
Closed
Maintenance
From July 29, 2025 12:00 · Ends July 29, 2025 14:00
Library Helpdesk, Chat & Phone service to open at 10.30am today
Closed
Maintenance
From July 25, 2025 10:00 · Ends July 25, 2025 10:30
Library chat service unavailable
Closed
Maintenance
From May 13, 2025 09:34 · Ends May 13, 2025 14:00
No chat service today - Friday 2nd May
Closed
Maintenance
From May 02, 2025 08:59 · Ends May 02, 2025 23:59
No Library Chat service - 29th April
Closed
Maintenance
From April 29, 2025 00:01 · Ends April 28, 2025 23:59
NO Library Chat Service today, 28th April
Closed
Maintenance
From April 28, 2025 10:00 · Ends April 28, 2025 16:00
Library chat service unavailable
Closed
Maintenance
From March 31, 2025 08:00 · Ends April 01, 2025 23:59
No staffed chat service between 11am-2pm today
Closed
Maintenance
From February 18, 2025 11:00 · Ends February 18, 2025 14:00
No Library Chat Service PM
Closed
Maintenance
From January 29, 2025 14:00 · Ends January 29, 2025 23:59
Library Helpdesk: Phones and Chat unavailable Monday 23rd September
Closed
Maintenance
From September 23, 2024 10:00 · Ends September 23, 2024 23:59
No Library Phone or Chat Service
Closed
Maintenance
From September 18, 2024 09:00 · Ends September 18, 2024 23:59
No Library Phone or Chat Service
Closed
Maintenance
From September 12, 2024 10:00 · Ends September 12, 2024 23:59
Library Chat unavailable
Closed
Maintenance
From September 11, 2024 10:00 · Ends September 11, 2024 16:00
Library chat service unavailable
Closed
Maintenance
From September 09, 2024 09:27 · Ends September 09, 2024 23:59
JB Morrell Library Helpdesk closed on Bank Holiday (Monday 26th August)
Closed
Maintenance
From August 26, 2024 09:00 · Ends August 26, 2024 17:00
No Library Phone or Chat Service
Closed
Maintenance
From July 05, 2024 09:00 · Ends July 05, 2024 17:00
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