Library Chat

Chat to us, staffed by Library staff 10-12 and 2-4, Monday to Friday, or our friendly Chatbot
> Library > Library Chat
Current Status
Maintenance
Open Service Announcements
  No phone or chat service, Midday-2pm, Thursday 27th August In Progress
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: August 27, 2026 11:51
Ends: August 27, 2026 23:59
Resolved Service Announcements
  11am Helpdesk opening, Tue 25th Aug Closed
Due to staff training on the morning of Tuesday 25th August, the Helpdesk, online chat and phone ser...
From: August 25, 2026 11:00
Ends: August 25, 2026 16:00
  No online chat or phone service 12pm-2pm, Thu 20th Aug & Fri 21st Aug Closed
Due to temporary staffing shortages, we are adjusting the operating hours of our online chat and pho...
From: August 20, 2026 10:00
Ends: August 21, 2026 16:00
  Phone or chat service suspended between 12pm-2pm, Wednesday 19th August Closed
Due to temporarily reduced staffing levels across the day, we will be closing our phone and chat ser...
From: August 19, 2026 12:00
Ends: August 19, 2026 14:00
  Library Phone & Chat available until midday only, Friday 7th August Closed
Due to temporary reduced staffing levels, we will be closing our phone and chat service from midday ...
From: August 07, 2026 12:00
Ends: August 07, 2026 16:00
  Library operating as self-service, Wednesday 5th August Closed
The Library will operate as self-service on Wednesday 5th August as the customer services team atten...
From: August 05, 2026 08:00
Ends: August 05, 2026 23:59
  No phone or chat service, 12pm-2pm, Friday 31st July Closed
The Library online chat and phone service will operate between 10am-12pm & 2pm-4pm on Friday 31s...
From: July 31, 2026 12:00
Ends: July 31, 2026 14:00
  Changes to service hours - Thursday 23rd July Closed
The Library Helpdesk will be open between 12pm-4pm and the online chat and phone services will opera...
From: July 23, 2026 10:00
Ends: July 23, 2026 16:00
  Online chat and phone service closes at 2pm today Closed
The online chat and phone service will run between 10am-2pm on Tuesday 21st July to support staff tr...
From: July 21, 2026 10:00
Ends: July 21, 2026 16:00
  No library phone service between 12 and 2pm Closed
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: July 17, 2026 11:19
Ends: July 17, 2026 23:59
  Phone and chat service operating 10am-12pm today Closed
Due to temporary staffing shortages, our online chat and phone service will run between 10am-12pm to...
From: July 16, 2026 10:00
Ends: July 16, 2026 16:00
  Library phone and online chat service operating 2pm-4pm, Wednesday 15th July Closed
Due to temporary staffing shortages, we will be operating our online chat and phone services between...
From: July 15, 2026 10:00
Ends: July 15, 2026 16:00
  Library phone and chat service unavailable between midday and 2pm Closed
Please note that due to staffing issues we will be unable to offer our usual phone service today. We...
From: June 29, 2026 09:23
Ends: June 29, 2026 23:23
  No Library Phone and Chat Service midday until 2pm Closed
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: June 26, 2026 08:00
Ends: June 26, 2026 23:59
  Library Phone & Chat service suspended 12pm-2pm, Thu 25th June Closed
Our library phone and chat service will be suspended over the lunchtime period on Thursday 25th June...
From: June 25, 2026 12:00
Ends: June 25, 2026 14:00
  Library Phone & Chat service suspended 12pm-2pm, Wed 16th June Closed
Our library phone and chat service will be suspended over the lunchtime period on Wednesday 16th Jun...
From: June 17, 2026 12:00
Ends: June 17, 2026 14:00
  The Library Helpdesk closed morning of Wed 10th June Closed
To support a staff meeting, the Library Helpdesk will operate as self-service until 2pm on Wednesday...
From: June 10, 2026 08:00
Ends: June 10, 2026 14:00
  No library phone or chat service Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat service ...
From: June 03, 2026 12:09
Ends: June 03, 2026 23:59
  Online chat and phone service will close at 12pm, Wed 3rd June Closed
The Library online chat and phone service will be open 10am-12pm on Wednesday 3rd June, and will be ...
From: June 03, 2026 12:00
Ends: June 01, 2026 16:00
  Library Phone & Chat service suspended 12pm-2pm today Closed
Our library phone and chat service will be suspended over the lunch period today: 12pm-2pm, due to s...
From: May 28, 2026 12:00
Ends: May 28, 2026 14:00
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: May 22, 2026 12:00
Ends: May 22, 2026 14:00
  Library phone and chat off 12pm-2pm today Closed
The Libary chat and phone service will be unavailable today between 12pm-2pm to release staff for tr...
From: May 07, 2026 12:00
Ends: May 07, 2026 14:00
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: April 22, 2026 12:00
Ends: April 22, 2026 14:00
  Library chat & phone service is unavailable between 12pm-2pm across the following three days Closed
Our Library phone and chat service will not be available between 12pm-2pm across the next three days...
From: April 14, 2026 12:00
Ends: April 16, 2026 14:00
  Library Phone & Chat service off between 12pm & 2pm today. Closed
Our Library phone and chat service will not be available between 12pm-2pm today due to limited staff...
From: April 02, 2026 12:00
Ends: April 02, 2026 14:00
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: March 31, 2026 12:00
Ends: March 31, 2026 14:00
  No phone or chat service available between 12pm-2pm, w/c 9th March Closed
Due to staff shortages, we are temporarily adjusting our online chat and phone service availability....
From: March 09, 2026 09:00
Ends: March 13, 2026 17:00
  Library Help desk phone and chat service unavailable today Closed
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: March 06, 2026 08:38
Ends: March 06, 2026 23:59
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: March 05, 2026 12:00
Ends: March 05, 2026 14:00
  No phone or chat service today, Wed 4th March Closed
Due to temporary staff shortages, we are unable to operate our online chat or phone service today (W...
From: March 04, 2026 10:00
Ends: March 04, 2026 16:00
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: March 02, 2026 12:00
Ends: March 02, 2026 14:00
  Library helpdesk: Phone and chat service unavailable 12 noon until 2pm Closed
Please note that due to staffing issues our usual phone & webchat service will not be available ...
From: February 20, 2026 09:00
Ends: February 20, 2026 23:59
  Library Phone & Chat service unavailable today, 3rd Feb, between 12pm - 2pm Closed
Due to staffing levels our phone & webchat service will be unavailable today between 12pm and 2p...
From: February 03, 2026 12:00
Ends: February 03, 2026 14:00
  Library Phone & Chat service not available today, 12pm - 2pm Closed
Due to staffing levels we will be unable to offer our usual phone & webchat service today betwee...
From: January 21, 2026 12:00
Ends: January 21, 2026 14:00
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: January 13, 2026 12:00
Ends: January 13, 2026 14:00
  Library Helpdesk: Online Chat and Phone service unavailable Tue 23rd Dec Closed
Due to staff shortages, we are unfortunately unable to operate our online chat and phone service on ...
From: December 23, 2025 10:00
Ends: December 23, 2025 16:00
  Library Helpdesk: Online Chat and Phone service unavailable Tue 16th Dec Closed
Due to staff shortages, we are unfortunately unable to operate our online chat and phone service on ...
From: December 15, 2025 10:00
Ends: December 15, 2025 16:00
  Library services over winter vacation period Closed
For full information on building opening hours and service levels over the winter vacation period, p...
From: December 15, 2025 09:00
Ends: January 05, 2026 09:00
  Library services over winter vacation period Closed
For full information on building opening hours and service levels over the winter vacation period, p...
From: December 15, 2025 09:00
Ends: January 05, 2026 09:00
  Helpdesk opening at 10.30am, Fri 12th Dec Closed
Due to staff meeting, the Helpdesk, online chat & phone service will open at the slightly delaye...
From: December 12, 2025 10:00
Ends: December 12, 2025 10:30
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: December 09, 2025 12:00
Ends: December 09, 2025 14:00
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: December 05, 2025 12:00
Ends: December 05, 2025 14:00
  No phone or chat service today, 12pm-2pm Closed
Due to temporary staff shortages, we are unable to run our usual phone and online chat service today...
From: December 04, 2025 12:00
Ends: December 04, 2025 14:00
No Library Phone or Chat Service 12noon until 2pm on 1 December Resolved
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
December 01, 2025 08:52
  Phones and Chat Unavailable until 2pm Wednesday 26th Nov Closed
Due to an all team meeting, the Library phone and Chat service will not be availbale this morning. O...
From: November 26, 2025 10:00
Ends: November 26, 2025 12:00
  No Library Phone or Chat Service 12noon until 2pm Closed
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: November 19, 2025 09:00
Ends: November 19, 2025 17:00
  Reduced Help Desk Phone & Chat Service: 05/11/25 Closed
Please note that due to temporary staffing issues we will be closing our phone and chat service betw...
From: November 05, 2025 12:00
Ends: November 05, 2025 14:00
  Reduced Help Desk Phone & Chat Serivce 30/10/25 Closed
Please note that due to temporary staffing issues we will be closing our phone and chat service betw...
From: October 30, 2025 12:00
Ends: October 30, 2025 14:00
  No Library phone or chat service, 12pm-2pm Closed
Please note that due to short-term staffing issues we will be unable to offer our usual phone & ...
From: October 23, 2025 12:00
Ends: October 23, 2025 14:00
  No Library phone or chat service, 12pm-2pm Closed
Please note that due to short-term staffing issues we will be unable to offer our usual phone & ...
From: October 14, 2025 12:00
Ends: October 14, 2025 14:00
  Temporary pause in Library Phone and Chat Service today 12.30pm-2pm Closed
Due to temporary staffing shortages, we will be briefly pausing our phone and online chat service be...
From: September 30, 2025 12:30
Ends: September 30, 2025 14:00
  No Library Phone or Chat Service today 12pm-2pm Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat service ...
From: September 24, 2025 12:00
Ends: September 24, 2025 14:00
  Library Helpdesk: No phones and change in online chat hours, Wed 3rd Sept Closed
Due to staffing levels on Wednesday 3rd September, we will not be operating our phone service and ou...
From: September 03, 2025 10:00
Ends: September 01, 2025 16:00
  Library Helpdesk: No phones and change in online chat hours, 02/09-03/09 Closed
Due to staffing levels on Tuesday 2nd September and Wednesday 3rd September, we will not be operatin...
From: September 02, 2025 10:00
Ends: September 03, 2025 16:00
  Library Helpdesk: No phones and change in online chat hours, 26/06-27/08 Closed
Due to staffing levels on Tuesday 26th August & Wednesday 27th August, we will not be operating ...
From: August 26, 2025 10:00
Ends: August 27, 2025 17:00
  Library open as self-service for Bank Holiday - Mon 25th Aug Closed
The Library continues to operate in eco-mode (8am-midnight with Burton closing at 9.30pm and Fairhur...
From: August 25, 2025 08:00
Ends: August 25, 2025 23:59
  Helpdesk, Chat & Phone service late opening - 10.30am Fri 22nd Aug Closed
Please note that due to staff training, we will be opening our Helpdesk, webchat & phone service...
From: August 22, 2025 10:00
Ends: August 22, 2025 10:30
  Chat & Phone service early closure - 3pm Wed 20th Aug Closed
Please note that due to staff training, we will be closing our webchat & phone service at 3pm on...
From: August 20, 2025 15:00
Ends: August 20, 2025 16:00
  No Library Phone or Chat Service 12 noon until 2pm. Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat service ...
From: July 29, 2025 12:00
Ends: July 29, 2025 14:00
  Library Helpdesk, Chat & Phone service to open at 10.30am today Closed
The Library Helpdesk, Chat & Phone service will be open between 10.30am-4pm today. The Reception...
From: July 25, 2025 10:00
Ends: July 25, 2025 10:30
  Library chat service unavailable Closed
Please note that due to staffing issues we will be unable to offer our usual Library Chat service th...
From: May 13, 2025 09:34
Ends: May 13, 2025 14:00
  No chat service today - Friday 2nd May Closed
Due to staff shortages, we are unable to staff our online chat service today. We will still be monit...
From: May 02, 2025 08:59
Ends: May 02, 2025 23:59
  No Library Chat service - 29th April Closed
Please note that due to staffing issues we will be unable to offer our usual chat service today. We ...
From: April 29, 2025 00:01
Ends: April 28, 2025 23:59
  NO Library Chat Service today, 28th April Closed
Please note that due to staffing issues we will be unable to offer our usual chat service today. We ...
From: April 28, 2025 10:00
Ends: April 28, 2025 16:00
  Library chat service unavailable Closed
Please note that due to staffing issues we will be unable to offer our usual webchat service today. ...
From: March 31, 2025 08:00
Ends: April 01, 2025 23:59
  No staffed chat service between 11am-2pm today Closed
Our online chat service will be staffed between the hours of 10am-11am and 2pm-4pm today. Ouir chatb...
From: February 18, 2025 11:00
Ends: February 18, 2025 14:00
  No Library Chat Service PM Closed
Please note that due to staffing issues we will be unable to offer our usual Library Chat service fr...
From: January 29, 2025 14:00
Ends: January 29, 2025 23:59
  Library Helpdesk: Phones and Chat unavailable Monday 23rd September Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat services...
From: September 23, 2024 10:00
Ends: September 23, 2024 23:59
  No Library Phone or Chat Service Closed
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: September 18, 2024 09:00
Ends: September 18, 2024 23:59
  No Library Phone or Chat Service Closed
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: September 12, 2024 10:00
Ends: September 12, 2024 23:59
  Library Chat unavailable Closed
Please note that due to staffing issues we will be unable to offer our usual Library Chat service to...
From: September 11, 2024 10:00
Ends: September 11, 2024 16:00
  Library chat service unavailable Closed
Please note that due to staffing issues we will be unable to offer our usual webchat service today. ...
From: September 09, 2024 09:27
Ends: September 09, 2024 23:59
  JB Morrell Library Helpdesk closed on Bank Holiday (Monday 26th August) Closed
The JB Morrell Library Helpdesk will be closed on Monday 26th August for the Summer Bank Holiday. Th...
From: August 26, 2024 09:00
Ends: August 26, 2024 17:00
  No Library Phone or Chat Service Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat service ...
From: July 05, 2024 09:00
Ends: July 05, 2024 17:00