Library chat service unavailable

Maintenance Status
Complete
Affected Services
When?
May 13, 2025 09:34 to May 13, 2025 14:00
Maintenance Overview
Library chat service unavailable
Tue May 13 2025 - 09:35:30

Please note that due to staffing issues we will be unable to offer our usual Library Chat service this morning. You can still use Chat to speak to our helpful Chatbot, or ask to be put through to a Librarian from around the world who can assist with basic enquiries. For urgent or complex enquiries we are still providing in-person support at the helpdesks at JBM and KML, and we will reply to emails sent to lib-enquiry@york.ac.uk as soon as we can.

Our chat service will resume from 2pm until 4pm this afternoon. 

Thank you for your patience. 

Maintenance Window Open
Tue May 13 2025 - 09:34:00
This maintenance has started.
Maintenance Window Closed
Tue May 13 2025 - 14:00:00
This maintenance has completed.