JB Morrell Library Help Desk

Our in person Main Library help desk for queries and advice
> Library > JB Morrell Library Help Desk
Current Status
Maintenance
Open Service Announcements
  We're temporarily moving our Helpdesk In Progress
To support the transition of the Library Refurbishment from phase 1 to phase 2, the Library Helpdesk...
From: July 15, 2026 10:00
Ends: July 22, 2026 16:00
Resolved Service Announcements
  The Library Helpdesk closed morning of Wed 10th June Closed
To support a staff meeting, the Library Helpdesk will operate as self-service until 2pm on Wednesday...
From: June 10, 2026 08:00
Ends: June 10, 2026 14:00
  Library services over winter vacation period Closed
For full information on building opening hours and service levels over the winter vacation period, p...
From: December 15, 2025 09:00
Ends: January 05, 2026 09:00
  Library services over winter vacation period Closed
For full information on building opening hours and service levels over the winter vacation period, p...
From: December 15, 2025 09:00
Ends: January 05, 2026 09:00
  Helpdesk opening at 10.30am, Fri 12th Dec Closed
Due to staff meeting, the Helpdesk, online chat & phone service will open at the slightly delaye...
From: December 12, 2025 10:00
Ends: December 12, 2025 10:30
  Reduced Help Desk Phone & Chat Serivce 30/10/25 Closed
Please note that due to temporary staffing issues we will be closing our phone and chat service betw...
From: October 30, 2025 12:00
Ends: October 30, 2025 14:00
  Library open as self-service for Bank Holiday - Mon 25th Aug Closed
The Library continues to operate in eco-mode (8am-midnight with Burton closing at 9.30pm and Fairhur...
From: August 25, 2025 08:00
Ends: August 25, 2025 23:59
  Helpdesk, Chat & Phone service late opening - 10.30am Fri 22nd Aug Closed
Please note that due to staff training, we will be opening our Helpdesk, webchat & phone service...
From: August 22, 2025 10:00
Ends: August 22, 2025 10:30
  Library Helpdesk, Chat & Phone service to open at 10.30am today Closed
The Library Helpdesk, Chat & Phone service will be open between 10.30am-4pm today. The Reception...
From: July 25, 2025 10:00
Ends: July 25, 2025 10:30
  Library Phone Service unavailable this morning Closed
Please note that due to staff training there will be no HelpDesk phone service this morning; normal ...
From: June 19, 2025 10:42
Ends: June 19, 2025 14:00
  Library Physical Help Desk CLOSED today: 12PM-2PM Closed
Due to staffing issues, the phsical Help Desk at the Library will be closing over the lunch time per...
From: May 02, 2025 12:00
Ends: May 02, 2025 14:00
  Library Helpdesk closed Closed
Our Library Helpdesk at the Main Library will be closed on Wednesday 11 December between 12.00 and 1...
From: December 11, 2024 12:00
Ends: December 11, 2024 15:00
JB Morrell Library Helpdesk open 10am-12pm & 2pm-4pm today - 23/09/24 Resolved
Due to staff sickness, we are reducing our opening hours for our Helpdesk. The Helpdesk will be open...
September 23, 2024 09:56
  JB Morrell Library Helpdesk closed on Bank Holiday (Monday 26th August) Closed
The JB Morrell Library Helpdesk will be closed on Monday 26th August for the Summer Bank Holiday. Th...
From: August 26, 2024 09:00
Ends: August 26, 2024 17:00
  JBM Help desk - closed 12-2 today Closed
Please note that due to staffing issues we will be unable to offer a Help desk service at the JBM Ma...
From: August 08, 2024 12:00
Ends: August 08, 2024 14:00