Duo Authentication Issues

> IT Incidents > Duo Authentication Issues
Incident Status
Resolved
Affected Services
Incident Updates
Duo Authentication Issues
Wed Aug 14 2024 - 07:36:36

We are seeing issues with Duo Two Factor at the moment, affecting authentications to a number of University services, particularly for those on campus and connected to the VPN.

The issue affecting Duo is related to a wider issue affecting global internet connectivity. This cannot be resolved by IT Services directly, however our teams will continue to work with our suppliers.

Further updates will be provided shortly.

Update
Wed Aug 14 2024 - 08:44:02

We are continuing to investigate the ongoing issues with Duo and discussing potential remedial actions.

Further updates will be provided shortly.

Monitoring
Wed Aug 14 2024 - 09:27:49

The issues with Duo authentications and Shibboleth have now been resolved. 

We will continue to monitor this closely throughout the day.

Resolved
Thu Aug 15 2024 - 08:47:11

We do not anticipate any further issues with this service.