YRD (York Research Database) links from staff pages returning 500 Internal Server Error

Incident Status
Identified
Affected Services
Incident Updates
YRD (York Research Database) links from staff pages returning 500 Internal Server Error
Thu Aug 20 2026 - 15:55:34

We are aware of problems with links from staff pages to the YRD staff pages.

This is currently a known issue with the supplier of Pure.

They advise us that they are aware of this issue and are actively investigating, unfortunately there isn't a workaround.

We have escalated this through our account manager as we're aware this is affecting the majority of staff.

Staff can still access their YRD pages by connecting to https://pure.york.ac.uk/portal and using the search.

RD links from staff pages returning 500 Internal Server Error
Thu Aug 20 2026 - 15:57:22

We are aware of problems with links from staff pages to the YRD staff pages.

This is currently a known issue with the supplier of Pure.

They advise us that they are aware of this issue and are actively investigating, unfortunately there isn't a workaround.

We have escalated this through our account manager as we're aware this is affecting the majority of staff.

Staff can still access their YRD pages by connecting to https://pure.york.ac.uk/portal and using the search.