Zoom and Duo issues on BT broadband

Incident Status
Resolved
Incident Updates
Zoom and Duo issues on BT broadband
Mon Oct 31 2022 - 15:08:32

We're seeing some reports of issues accessing Zoom and Duo two-factor authentication. So far, these issues seem to be affecting people on BT broadband connections, but other internet service providers might also be impacted.

If you are connected to BT broadband and you're having issues, try connecting to the University VPN: https://www.york.ac.uk/it-services/services/vpn/

Resolved
Mon Oct 31 2022 - 15:48:18

BT are reporting that these issues should now be resolved.

If you are still encountering issues, please restart your BT hub.