IT Service Announcements

> All IT Service Announcements
IT Service Announcements
Service Issue Enrolling Mac Devices Resolved
We are aware of a problem with the setup process for new managed Macs. Our supplier has confirmed i...
June 30, 2023 14:11
Issue with MyTimetable Resolved
We are aware of an issue with MyTimetable and are currently investigating. 
June 27, 2023 10:40
Intermittent issues accessing e:Vision Resolved
We are aware of intermittent issues accessing e:Vision. Our teams are continuing to monitor the sit...
April 26, 2023 17:17
VLE issues Resolved
The VLE (vle.york.ac.uk) is currently running very slowly and may be completely inaccessible to some...
April 25, 2023 09:17
CityConnectWiFi network unavailable Resolved
We have identified an issue with the CityConnectWiFi guest network. This network is provided by the...
March 31, 2023 10:26
Visitor access to eduroam Resolved
Visitors from participating institutions are currently unable to connect to the eduroam wifi network...
March 07, 2023 09:37
Power outage affecting network Resolved
There has been a power outage affecting parts of campus from approx 18:00 this evening. As a result...
February 24, 2023 20:00
Goodricke - Wired and wifi network down Resolved
The wired and wifi networks are currently down in the Goodricke College buildings. We are investiga...
February 24, 2023 14:30
Zoom Phone - Unable to receive incoming calls Resolved
Some users are unable to receive incoming calls through Zoom Phone. This issue is affecting Zoom us...
January 27, 2023 13:37
Printing issue Resolved
We're investigating an issue with the York Print Plus service. You might encounter issues sending d...
January 17, 2023 10:50
Vanbrugh Eric Milner White A wired and wireless network down Resolved
The wired and wireless network is down in Vanbrugh Eric Milner White Block A. We are investigating ...
January 16, 2023 09:00
Issue with managed Windows applications Resolved
We are investigating an issue on the managed Windows service.  Some users are experiencing issues o...
January 13, 2023 11:42
Constantine College F Block - Network issue Resolved
The network is down in Constantine College F Block. This is affecting both the wired and wifi networ...
January 04, 2023 09:56
Viking Resolved
The scratch (lustre) filesystem is now back up and available again. The system is still generating ...
November 30, 2022 20:48
Slack - Issues with search Resolved
Slack have reported that there is currently an issue with their search function. Searching for messa...
November 24, 2022 10:14
Printing from Mac or iOS - "Encryption credentials have expired" Resolved
We are investigating an issue causing Mac users to receive an error "Encryption credentials have exp...
November 04, 2022 11:34
Support Portal - "Your connection isn't private" Resolved
Our Support Portal link (https://support.york.ac.uk) is currently not working due to an issue with t...
November 01, 2022 11:19
Zoom and Duo issues on BT broadband Resolved
We're seeing some reports of issues accessing Zoom and Duo two-factor authentication. So far, these ...
October 31, 2022 15:08
Wifi issues Resolved
We are currently investigating and will provide further updates shortly.
October 10, 2022 12:39
IDM (Password management) issue Resolved
Our Identity Manager (https://idm.york.ac.uk) system is having an issue which is causing it to run v...
September 23, 2022 12:09
Library wifi issue Resolved
We are aware of an issue impacting the wifi in the University Library. The issue appears to be inter...
September 15, 2022 10:03
Halifax College (HX) network issues Resolved
There are some network issues in Halifax College (HX) which is causing some network instability. We'...
August 30, 2022 15:01
Virtual Desktop Service (VDS/Parallels) Resolved
We are currently investigating and will provide further updates shortly.
August 16, 2022 14:02
Virtual Desktop Service (Parallels) Resolved
We're currently investigating a problem with the Virtual Desktop Service. You may see an error sayi...
July 19, 2022 15:32
Intermittent printing issues Resolved
We're getting a few reports of issues printing at the moment. We're investigating the problem. If y...
July 18, 2022 13:51
GlobalProtect - "You are not authorized" error Resolved
We've received reports that some people are receiving an error message when trying to connect to the...
July 13, 2022 08:56
Alumni House networking issue Resolved
We're investigating an issue in Alumni House, which is causing a loss of wired and wifi networks. Ot...
May 26, 2022 11:32
Identity Manager unavailable Resolved
The Identity Manager (idm.york.ac.uk) is currently unavailable. This means that you won't be able to...
May 10, 2022 09:08
Viking - login issues Resolved
We are currently investigating issues with logging in to Viking and will provide further updates sho...
March 24, 2022 07:43
Salesforce - Performance degradation Resolved
There is currently an issue with Salesforce. They have updated their status page to confirm that the...
March 17, 2022 09:21
JSON